Rehabilitation services for your clients

Our rehabilitation team is an in-house group of qualified nurses and allied health professionals who excel in physical, mental and vocational rehabilitation. A dedicated rehabilitation case manager supports the impacted employee throughout their recovery, offering guidance, monitoring progress, and keeping the employer informed.

Key features

  • We assess and support employees with timely treatment such as physiotherapy, hand therapy, psychological therapy, diagnostic imaging and surgical solutions
  • We provide early intervention and support to prevent further complications, such as chronic issues and long-term absences
  • We support employees with primary or secondary mental health issues arising from workplace incidents. All our team members are qualified mental health first aiders
  • We utilise physical and psychometric measurements, using biopsychosocial triage, to track improvements

Accessing our injury rehabilitation services 

We can offer your clients and their employees:

  • Access to telephone assessments during business hours (9am to 5pm, Monday to Friday) to create a proactive rehabilitation plan
  • An innovative approach that combines traditional insurance, risk management, and injury management to expedite employees' return to work and reduce the cost of any arising claims
  • Free case management - we do not charge for case management time; instead, we record external treatment costs, which form part of the ongoing claims experience

Making an injury rehabilitation referral

Your clients can make a referral via email or our online portal. See ‘Injury rehabilitation documents’ below for information on the referral/notification process, including guidance on what kinds of injuries are likely to be suitable for the service.

More about our injury rehabilitation support

Mental health support

We aim to provide comprehensive mental health services, including talking therapies, cognitive behavioural therapy (CBT), and eye movement desensitisation and reprocessing (EMDR), to address psychological trauma as well as broader issues that may impact an individual's mental health, such as bereavement support, debt, or relationship issues.

Clinical expertise

Our rehabilitation team takes great pride in adopting a holistic approach, treating each case individually to achieve the best possible outcome for all parties.

Musculoskeletal injuries

Workplace absences are often caused by physical health issues, and we can provide support through a combination of advice and education, self-managed exercise programmes, physiotherapy-supported exercise programmes and the latest digital physical therapy solutions.

Information for employers and employees

Find out more about how your clients and their employees can make use of our injury rehabilitation support via the following pages.

Injury rehabilitation case studies

Our tailored care and support have empowered employees to regain their health and confidence, enabling them to resume their normal routines and professional roles. 

Jayne’s story

Jayne had residual pain in one of her knees and had self-certified her absence without consulting her GP. Our rehabilitation case manager, Nicky, advised Jayne to speak with her GP to review her treatment.

Following her GP consultation, Nicky referred her for private physiotherapy. Within two days, she had her first physiotherapy session and after assessing the report, Jayne and Nicky agreed she could resume work on light duties alongside her treatment plan.

Previously, Jayne had taken 12 weeks of sick leave without treatment for her knee injury. This time, she returned to work on light duties within five days of her assessment. She was relieved to be back at work so quickly and able to support her colleagues.

William’s story

During a telephone assessment, William’s assigned rehabilitation case manager (RCM) identified that he had residual symptoms consistent with an acquired brain injury.

Although William had returned to work on light duties, his RCM was concerned these residual symptoms – including dizzy spells, blurred vision and disorientation – posed a risk of further injury at work.

The RCM explained why the head injury symptoms were persisting and provided a rehabilitation plan aimed at getting William back to full duties with private intervention, as his GP had confirmed there would be at least a four-month wait for an NHS neurological surgeon appointment.

The RCM liaised with the employer’s HR and occupational health nurse (OHN) to ensure a safe return to work, beginning with office duties, rather than on the factory floor. William was referred to a neurological surgeon on a private basis, and a scan found no brain damage or bleeds. He was then referred to a specialist vestibular ENT consultant, who performed a hearing test that showed no deafness, and then carried out an Epley manoeuvre (a specific set of head and body movements) which instantly resolved the residual symptoms.

Following an interview with his OHN, William was able to return to work on full duties.

Jay’s story

At his telephone assessment, Jay reported that he had been hit on the head and back with crowbars and feared for his life. We identified symptoms that could indicate post-traumatic stress disorder (PTSD) or an acquired brain injury. Jay was unfit for work.

We advised his GP to refer him for an urgent NHS brain scan and referred him to a private therapist for his PTSD symptoms.

The scan showed no brain damage and Jay continued with psychological therapy. We also referred him for private physiotherapy to address his persistent back pain. Jay made a full recovery with physiotherapy, but his psychological therapy was extended to support his return to work. We liaised with his employer’s HR to advise and support the management of his return to work.

As Jay began his phased return to work, the Covid-19 pandemic impacted his situation, leading to furlough and subsequent staff redundancies. Both his HR and Jay felt that, having completed his psychological therapy and with a solid rehabilitation programme, he was well-prepared to make informed decisions about his future with his employer.

Although Jay was made redundant due to the impact of Covid-19, he was work-ready and fit to apply for new positions with different employers.

Injury rehabilitation FAQs

Find answers to frequently asked questions about our injury rehabilitation support.

Injury rehabilitation documents