Affinity and schemes insurance

Accident, health and travel: affinity and schemes insurance

Affinity and schemes insurance is a type of insurance that organisations can offer to their customers, members or another group of people with a common interest.

It is typically used where the organisation purchasing the insurance has some duty of care to protect those individuals against the risks they may face, but it can also be a useful way for organisations to differentiate themselves and add value for their customers or members.

We work with partners such as consumer finance organisations, shared and gig economy platforms, large membership associations, travel and vehicle hire companies, other affinity groups, specialist brokers and Managing General Agents (MGAs).

What kinds of risks are covered by affinity and schemes insurance?

Examples of affinity and schemes insurance:

  • No-added charge (NAC) travel insurance offered to banking customers as part of a packaged bank account
  • Group personal accident cover, as well as maternity and paternity benefit, for gig economy workers
  • Cover for accident and sickness causing disability, incapacity, or financial loss to an organisation, for example, the cost of using locum doctors or supply teachers, or temporarily replacing essential professionals
  • Personal accident and/or travel insurance for sports associations
  • Products designed for membership schemes, for example, cover for gym fees or football club season ticket fees where a member is unable to use their membership or season ticket as a result of sickness or injury
  • Education fees in the event of injury or sickness of a student or fee-payer

In addition to our standard covers such as personal accident and leisure travel, we can provide tailored accident, health and travel solutions for customers to include additional lines of cover. As at April 2026, our affinity and schemes solutions cover more than 300,000 people across a wide variety of organisations and encompass a wide range of benefits.

Why should brokers choose to work with or recommend Zurich? 

  • We continually strive to deliver affinity and scheme solutions that provide fair value and meet the needs of our customers and the people they are looking to cover. This includes offering bespoke or niche insurance benefits tailored to the needs of specific groups and their members. See ‘More product information’ below for details about our fair value assessment methodology
  • We embrace innovative working and distribution methods, while continuing to support sophisticated structures such as multi‑territory, reinsurance and captive arrangements
  • We're always considering new ways to deliver great customer service, including embracing technological solutions, such as AI
  • We strive to deliver the best possible digital user experience. Through collaborating closely with partners and customers, we have designed tailored customer journeys that aim to deliver value and enhance satisfaction throughout the policy lifecycle

Online health and wellbeing services

Zurich Plus

Your clients have the option to include access to Zurich Plus, powered by Onsi, which offers medical and mental health support, and practical help with everything from debt management to everyday parenting challenges. This includes:

  • Digital GP consultations
  • Digital physio sessions
  • Mental health counselling
  • Financial resilience guidance
  • Family support services

All services can be accessed in one place via mobile or desktop, helping people to stay healthy, confident and supported wherever they are.

Injury rehabilitation

Our injury rehabilitation service aims to help members to recover quickly and safely, through a combination of traditional insurance, risk management, and injury management. Find out more about the support we offer, and access tools, guides and other resources.

Injury rehabilitation

Get in touch

We would be happy to talk through any affinity and schemes opportunities to see how we could develop a proposition so please talk to the team.

Catherine Roche

David Smith

Senior A&H Underwriter

Dan Mullan

Marc Baroudi

Market A&H Underwriter

Make a claim

Accident, health and travel claims can be made via our online portal, or over the phone or via email.

Call:

We may record or monitor calls to improve our service.

Or email:

Accident and health claims