If the problem involves escaping of water (e.g. a burst pipe), you'll need to try to stop the leak or turn off the water supply as soon as you can to reduce any damage. Stop taps (also sometimes called a stop valve or stopcock) turn off your water supply and are usually found in the following places:
Turn the valve clockwise to turn off the water supply. It may take a few minutes for the water to stop altogether.
Please take photos of the damage and point of origin of the leak if you can and keep any damaged fittings/parts. This will help with your claim further down the line.
Please be aware that if a tradesman is sent to your property, and you do not have optional Home Emergency Expenses cover, you will be responsible for all the cost incurred.
Tradesmen visiting your home have no authority to advise what is, or is not covered by your policy and you will be expected to pay the tradesman for work undertaken.
If the damage is covered by your policy, Zurich will reimburse you for the cost, less any policy excess that may apply.