Make a Business insurance property claim

New claims

Computer with pencil icon

Online

Making a claim online will take about five minutes and requires a few details of the incident

Existing claims

Whatsapp logo icon

Chat on Whatsapp

Talk to one of our live agents about your claim

Chat bubbles icon

Chat to us on text

Talk to our agents on SMS from your mobile

Escape of water

If you have an escape of water, you'll need to find your stop tap and turn it off immediately. For more information see our stop tap guide .


A helping hand when dealing with a claim

What do I need to make a claim?

During your claim we may ask you for some or all of the following:

  • your policy number
  • the full address of the affected property
  • a description of what happened
  • a list of damaged items and the cost of them when new (proof of purchase)
  • a crime reference number for theft and malicious damage claims
  • any supporting documentation you have available

What to expect when you make a claim

Making a claim can sometimes seem stressful, especially if you’ve not had to claim before. Our short video will walk you through your property claim, showing how we’re here to help every step of the way.