Zurich Motor hub

Welcome, here you'll find helpful resources and practical guidance to help you proactively prevent and mitigate motor claims. It's a valuable tool to provide support, so make sure to bookmark this and check back regularly for the latest tips and insights.

Proactive prevention

This section provides details example scenarios, what to look for and best practice.

Proactive prevention

Resources

This section will list the ways you should document and record an incident. It also covers counter fraud measures.

Resources

Support

There are a number of ways that you can access support.

Support

What is risk management and why is it needed?

In this section you will learn about risk management and how to mitigate or guard against risks.

Risk management is about spotting and reducing risks to keep people, assets, and businesses safe. For motor insurance at Zurich, this means working with you to identify things that could cause accidents or claims. These might include unsafe driving habits, poor vehicle maintenance, or tricky driving conditions. By managing these risks, we help you avoid incidents before they happen. This means safer journeys and fewer unexpected surprises. It also helps keep your insurance costs steady. At Zurich, we focus on risk management to support you. With expert advice and practical tools, you can drive with confidence, knowing we’re here to help.

Case studies

Automatic emergency braking (AEB) issues

A near-miss incident involving a BMW X3 where AEB was applied automatically without driver intervention was flagged. Thatcham Research’s safety expert indicated that such false positives are rare, but Advanced Driver Assistance Systems (ADAS) calibrations should be checked. This underscores the importance of regular ADAS maintenance to prevent unexpected interventions.

Manufacturing issues and liability

An Audi A6 experienced an electrical fire due to a manufacturing issue. Audi handled the claim as a goodwill gesture without accepting liability. This case demonstrates the importance of identifying manufacturing defects and coordinating with manufacturers for claims resolution.

Forensic investigations and speed evidence

A high-speed collision involving a BMW M5 led to forensic investigations to retrieve speed data from the ECU. The evidence confirmed excessive speeding by the third party, supporting the denial of liability and potential recovery of outlay. This demonstrates the value of forensic investigations in high-value claims.

Claims defensibility

We offer services to organisations to help them manage their risks and, if needed, to support with claims defensibility for motor liability:

  • Fleet management consultancy
  • Telematics solutions
  • Driver safety
  • Electric vehicle familiarisation
  • In-vehicle training