Claims guidance

If you choose us as your insurer, you’ll be in safe hands. We’re committed to making it as easy as possible for you to make a claim. Our helpful videos will let know what to expect when you’re making a claim, and you can also keep track of your claim through the ZM hub.

The Zurich Municipal claims process explained

Making a claim can sometimes seem stressful, especially if you’ve not had to claim before. Our short videos will walk you through the process for different types of claim, showing how we’re here to help every step of the way.

Abuse cases are, by their nature, complex and need to be handled extremely sensitively, and we are committed to working with our policyholders to investigate and handle abuse claims as quickly and effectively as possible. In addition, we are committed to working closely with interested parties to help define and shape best practice within the insurance industry relating to physical and sexual abuse claims in the UK.

• Zurich and the Independent Inquiry into Child Sexual Abuse