Our promise to make your claims experience collaborative, personal, clear and effortless.

Making it Collaborative

We have over 650 in-house experts that enable us to respond quickly and provide a personal service tailored to you.

Our specialist team aim to respond within 24 hours for major losses and can make interim payments to avoid customers experiencing financial difficulties.

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Help for your business

We collaborate with our underwriters and risk engineers to ensure we know and understand your business, providing the very best of our support. We can, for example, find alternative business premises and replace equipment to help keep operations running.

If a claim is made against you, we’ll use all our experience to help to defend and protect your business. We work with dedicated legal representation to investigate on your behalf, liaising with police and supporting health and safety investigations so you don’t have to.

We share our expertise with brokers and customers, running master classes on large loss scenario planning, fraud awareness and claims defensibility.

Making it Personal

Our claims handlers are driven by a passion for understanding and caring for our customers. We pride ourselves on our personal approach that combines knowledge, empathy, and dedication to support customers no matter the issue.

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In-house rehabilitation team

Our rehabilitation team’s sole focus is on helping people recover from a physical injury.

Sometimes we can even prevent a claim being made, by getting someone on the road to recovery as soon as possible, so they can get back to work.

Find out more about the benefits of our in-house injury rehabilitation team.

Making it Clear

Our aim is to provide clarity and guidance at what can be a worrying time. We achieve this by striving to inform your client that their claim can be covered as soon as we know.

In-house Claims Inspectors enable us to rapidly respond with expert advice and hands-on practical support Our simple step-by-step guides let you know what to expect at the start of any claim and we’ll make sure you’re kept up to date. You’ll find the guides and useful videos within our make a claim section.

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Help for your business

Our clearly defined fraud strategy helps us to provide protection for our customers.

We combine cutting edge technology with market-leading, award-winning expertise to help safeguard you from both organised and opportunistic fraud.

Our data driven insights identify clear patterns that help to reduce claims, while thought leadership and industry commentary provides clarity in what is often a complex world of risk and claims.

Making it Effortless

Simplicity is key. We’re committed to making things as simple and straightforward as possible. You can make a claim whenever or wherever you want, using the communication channel of your choice and at a time that suits you. Visit our make a claim page for more information.

We’re always looking for ways to pay claims as quickly as we can and we’re proud of our quick claims handling and settlement capabilities.

In line with our emphasis on a painless approach, we aim to:

  • Settle straight forward property claims of £3,000 and under within 24 hours (where possible).
  • Authorise a cash settlement the same day for an accidental damage claim to a vehicle, if you provide an estimate or invoice for repairs that’s under £2,500.
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Help for your business

We can set up a broker or customer dual-branded portal and we’ll even plant a tree every time it’s used. If you need to, there’s nothing better than speaking to ‘the’ expert straightaway – that’s why we have in-house claims teams, providing specialist care for:

  • Large Losses,
  • Accident and Health,
  • Construction,
  • Energy,
  • Professional indemnity,
  • Fraud and Marine.

Just as you’re the experts in your industry, we’re the experts at paying claims – it’s why we exist. Until you need it, it’s hard to appreciate just how valuable our claims support can be.

You can read more about our promise to make your claims experience collaborative, personal, clear and effortless by downloading our Zurich Claims Commitment brochure.