Make a Marine cargo claim

Please complete all fields as fully and as detailed as possible.

All fields marked with * are mandatory.

Please enter your policy number

Name of policy holder

Email address

Confirm email

Contact telephone number

Postal address

Is your company VAT registered?

Yes No

Date of transit / collection of goods

Transit location (from - to)

Description of the goods damaged / lost

How did the damage / loss occur?

Weight of goods damaged/lost (kg/tonne)

Value of goods damaged / lost

Incoterms applicable to the shipment (e.g. EXW, FOB)

Crime Reference Number (CRN) if applicable

Are the damaged good salvageable?

Yes No

Confirm salvage amount if applicable

Who was responsible for packing of goods?

Full details of party responsible for the damage. Compensation paid?

If compensation paid please confirm the amount

Claimant details if different from the insured

The following documentation will be required for the claim. Please gather in preparation to submit once an acknowledgement has been received from the Claims Team:

Certificate of insurance
Transit documentation (e.g.Bill of lading, CMR note)
Commercial invoice
Packing list/manifest
Claused delivery note
Correspondence holding the carriers responsible
Drivers statement (if applicable)
Photographs of the damage