Amy Brettell

Managing Director

Experience and expertise

Amy Brettell is a senior insurance leader with a deep understanding of customers, communities and the role insurance plays in helping society thrive. Since joining Zurich in 2007 through the actuarial graduate scheme, Amy has built a broad and accomplished career across the business. She was appointed Managing Director of Zurich Municipal in October 2022, and her remit later expanded to include Zurich UK’s market-leading Engineering business, comprising around 600 Engineer Surveyors and 150 colleagues in supporting operational teams. Amy has also held senior roles including Chief of Staff and Head of Customer in UK Claims, where she led customer and digital transformation programmes, and has served as a Trustee Director of Zurich UK’s Pension Scheme.

Known for combining commercial focus with a strong sense of purpose, Amy brings energy and care to the causes she supports. Alongside her business leadership responsibilities, she is committed to creating positive impact in communities and helping to drive sustainable change. She previously chaired the Ethics Board for Ninety, an insurance innovation consultancy that donates 90% of its profits to social causes, and is currently a Trustee of the Zurich Community Trust.

Amy is also an active advocate for inclusion across the industry. She sits on the ABI Executive Sponsors Diversity & Inclusion Advisory Group and is Executive Sponsor of Zurich’s Cultural Awareness Network, reflecting her commitment to building a more inclusive, responsible and forward-looking sector. With analytical expertise, customer-focused leadership and a genuine passion for social impact, Amy is focused on helping organisations, people and communities succeed in an ever-changing world.

Amy has been shortlisted for the Trailblazer of the Year, and Insurance Woman of the Year 2026.

In conversation with Amy Brettell

Hear from Amy on what drives her, the value of building strong customer relationships, and the passion she has for supporting organisations across the public sector.

I'm Amy Brettell, and I am really privileged to be the Managing Director for Zurich Municipal. I'm really lucky to lead a fantastic team that support the breadth and depth of the public and voluntary sector. And for me, one of the most fascinating things is actually the interconnectivity between the customer bases that we support.

I fell in love with insurance almost 20 years ago because, for me, it is fundamentally a social product. As an industry, we're there when perhaps some of the worst things happen in people's lives, and it's our job to help them as best we can. Also, we help organisations, individuals and communities take risk. I often think of insurance as an invisible superhero. Without us, so many things simply would not happen.

Perhaps one of the things I'm most proud of in recent times is the fact that, in the UK, Zurich has become a founding member of the FloodAction Coalition. The FloodAction Coalition is a group of like-minded organisations that have come together because they want to make a difference.

We recognise that nature-based solutions can play a really important part in flood resilience in this country, and we're looking for ways to scale them, to support communities and those that are impacted by the sometimes devastating consequences of flooding.

If there's one thing that's true about the public and voluntary sectors, it's that they do not stand still. Our customers are remarkable. They play such an important role in society, and perhaps it's true more than ever just how much they're needed.

I'm proud to continue to make sure that we listen and respond to the increasing demand placed on our customers, and do our bit to help them help those who need them.