Zurich Municipal Hub

Frequently asked questions

I'm unable to log in to ZM Hub

My password doesn’t work

All passwords must contain 8 characters, 1 number, 1 special character and 1 upper case letter. The password cannot be the same as your last 8 passwords.

Please use the Forgot Password option on the login screen; or if you continue to have issues please speak to your Super User. Please note that the password (and user id) is case sensitive.

I don’t know what my user name is

The User name is likely to be your organisation email address. Remember that user name is case sensitive. If this does not work or you are unsure, please speak to your organisation’s Super User in the first instance.

I used to be able to login but now I can’t

The User name is likely to be your organisation email address. Remember that user name is case sensitive. If this does not work or you are unsure, please speak to your organisation’s Super User in the first instance. If you have not logged in for 6 months, the user id will be automatically deactivated. Again, your Super User will be able to reactivate your user id.

It looks like the ZM Hub has changed since last time I logged on, what’s new?

How do I get access to the ZM Hub

I don't have an account, but would like one

Please refer to your organisation’s super user in the first instance. If don’t know who your organisation’s Super User is or they are not able to assist you, please contact zmhubsupport@uk.zurich.com

Removing users from ZM Hub

Someone has left our organisation, and I want to stop their access to ZM Hub

The super user for your organisation will be able to deactivate any of the organisation’s users. Refer to the Super User section below for more details. If you don’t know who your organisation’s Super User is or they are not able to assist you, please contact zmhubsupport@uk.zurich.com.

Super User Functionality

As a Super User, how do I add new users?

In the top right-hand corner of the screen, next to your name is an arrow to trigger a drop-down list. Select ‘Assign Users’. From the Manage Users screen, you can add new users, or activate and deactivate users. (Users that do not log on for 6 months will be automatically set to Inactive. If you wanted to re-activate their id, this is where that could be done.)

What is the Super User functionality?

There is a Super User within each organisation. They can give other users access to the same data as they themselves can view. For example, Joe Bloggs works for Wessex District Council and their ledger is 12T345. His email is joe.bloggs@wessex.co.uk. Joe can give anyone else with the same email suffix access to this ledger, e.g. Jane Doe (jane.doe@wessex.co.uk).

I would like to change the Super User for my organisation

Please contact ZM HUB Support zmhubsupport@uk.zurich.com to request a change to the super user for your organisation. Please use this mailbox if you need to deactivate the access for the existing super user.

I am a Super User and I cannot add someone in my organisation

A Super User can add anyone in their organisation that has the same suffix as you. Where organisations have merged and there may be 2 difference suffices for people in the organisation. Please contact ZM HUB Support for further advice by emailing zmhubsupport@uk.zurich.com.

Contacts

Who do I contact?

For all other queries use the contact us page.

Other

I haven't received my Daily Digest Email

Check in your individual user settings to ensure that this option is selected, if selected and there is still no email contact ZM Hub Support.

How do I convert the Claims Data Download Text (.TXT) file?

To see a step by step guide on how to convert the Claims Data Download please click on the link:

I can't see all of my claims data

ZM HUB shows all Open Claims and claims settled (closed) in the last 5 years. All other claims are removed. 

Feedback

I have an idea for additional information that might be useful. Who do I contact?

This is brilliant. Please raise any ideas for improving how useful the ZM Hub can be through the feedback button on the side of the ZM Hub screen.