Reinforced Autoclaved Aerated Concrete (RAAC) statement
Buildings insurance policies are generally designed to cover damage from named perils/risks such as storms, floods, subsidence, fire, or damage from theft. They are not intended to cover defects that might arise from the choice of building materials and therefore the remediation costs arising directly from the presence of RAAC will not be covered under your property insurances with us.
If you incur any additional costs as a consequence of being unable to use a building while the presence of RAAC is investigated and/or remediated and have been instructed by a competent authority not to use the building, depending on the cover purchased, some costs may be covered. If you need to, please contact our claims team using the details below to discuss this further.
Property claims for Zurich Municipal customers
We may record or monitor calls to improve our service.
Casualty claims for Zurich Municipal - please contact our Specialist Claims Team
If you are concerned about the presence of RAAC within your building or identify RAAC within your building please let us know as soon as possible and follow Government guidance.

Useful information
If you are impacted, you may find the below information useful: