Group Critical Illness
Group Critical Illness (GCI) - Reasons why
To support you with your client correspondence, here are some useful paragraphs, covering different aspects of the proposition, ready for you to cut and paste into client correspondence.
Zurich’s team will answer any questions ahead of making a claim, including the critical illness you’re thinking of claiming for and how the process works. Each claim is assigned a dedicated and experienced case manager to handle the claim throughout.
Employee Assistance Programme (EAP)
Zurich's Employee Assistance Programme is provided by Health Assured and offers 8 structured counselling sessions and unlimited access to a confidential helpline. The EAP is available to GCI members and their dependants (defined as immediate family members (spouse/partners) and children aged 16 to 24 in full time education, living in the same household). This service also provides access to Health Assured's Wisdom app, which includes an interactive mood tracker, four-week health plans and mini health checks to support overall wellness. For wellbeing support the app offers BrightTV, which features well-known personalities sharing their personal experiences with Mental Health. Users can also use the app to access Health Assured through call-back requests, email or live chat.
ZGP24
Customers will have access to Zurich virtual GP which is open to the employee and their household.
The virtual GP offers:
- 24/7/365 unlimited access to experienced GPs – via phone or video (video consultations 8am-10pm, 7 days a week excluding Christmas Day)
- Unlimited call length means there's plenty of time to speak to a consultant without feeling rushed
- Private prescription writing, private open referrals and fit notes are all included at no extra cost
Second Medical Opinion services
We currently operate two Second Medical Opinion services, access to which one depends on how long your client has been a customer.
Understanding which service to use
New policies or existing customers going through a rate retest, initially quoted from 1st April 2025, have access to the Second Medical Opinion service provided by Further.
All other existing customers should continue to use the ZGP24 Second Medical Opinion service provided by HealthHero.
The quotation or policy information confirms which service (HealthHero or Further) is available to your client.
Precision CancerCare
This innovative Cancer Care service from Further, offers support and customised treatment plans using the latest tumour profiling technology to deliver an expert clinical report that provides personalised guidance regarding cancer treatment options.
By understanding the genetic make-up of the cancer, Further can provide a customised treatment plan specific to the molecular profile of the tumour, which can potentially improve outcomes, significantly reduce negative side effects of treatment and can help to improve the individual’s overall quality of life
Reframe Cancer Support service and Information hub
This Cancer Support Service is here to support those that have received a new cancer diagnosis and to make sure that they have a dedicated expert by their side to help them access the right information, the right specialists and the right support at a time when it’s needed most.
Reframe also includes access to their Information Hub, which provides great tips on living healthily and can help with the prevention, and detection of cancer by raising awareness with its symptom checker.
Critical Illness Support service
Zurich’s in-house clinical team will offer direct support and guidance when there's a critical illness claim. They'll be available to provide ongoing practical and emotional telephone based support, for up to 2 years.
Ask-ahead service
This service is designed to help with any questions and queries relating to the conditions covered in a policy, either before a claim is submitted or at the point of election or change in benefit.
We can also help with employee queries relating to what levels of cover have been agreed with their employer.
Worldwide health and security information service
Crisis24 Horizon is an online and mobile service providing up-to-the-minute security and health information on more than 260 destinations worldwide, specific to the user’s location. Customers will have access to valuable advice and guidance on topics including safely using transport and how to mitigate threats to employees, their family and property.
Online workshops
Zurich offer a wide range of topical online workshops and webinars, and additional service overviews, for HR personnel, People Managers and employees.
The content covered in the workshops is reviewed regularly to ensure they remain current and up to date.
Further information on workshops can be found in the calendars below:
Raise the alarm - suicide prevention support
If someone reports that they are having active suicidal thoughts or have an intent of attempting to take their own life, it can be a shocking and worrying experience. See their Suicide Prevention Support guide which provides 'in-the-moment' support and lots information on how to manage, or be prepared for, this type of distressing situation.
Environmental sustainability and ESG topics remain a key focus for Zurich. As part of their continued efforts to reduce their environmental footprint and help mitigate climate change, Zurich is partnering with Trees for the Future to support their restoration projects in Africa.
Zurich will be funding these projects, on behalf of their customers, which will plant trees, create valuable organic produce, restore degraded land and reduce CO2 emissions.
Zurich offer proposition meetings to help support the decision-making process as well as implementation meetings to introduce your dedicated case manager to go through the claims process, AVS and introductions to the customer relationship manager.