Zurich win Insurer Claims Achievement Award at Insurance Times Claims Excellence Awards 2021
05/27/2021
At the Insurance Times Claims Excellence Awards, Zurich won Insurer Claims Achievement Award for introducing Zurich Support services.
We know that events leading to a claim can be traumatic and have wider impact than just physical and to ensure we are truly there when our customers need us most, we are proud to offer this free counselling and wellbeing service . All of our customers and their immediate families can now benefit from this service when they come to claim.
Over the last 12 months, we have worked in partnership with Work Place Options to extend a free counselling and wellbeing service to all Zurich Customers and their immediate families who are making a claim.
The service includes up to 5 face to face counselling sessions (offered remotely during the pandemic) and alongside this, offers a host of other benefits such as career and life planning, financial services, childcare and legal support ensuring that we are able to support our customers across any number of concerns/ issues that they may be encountering.
Our claims handlers are empowered and encouraged to offer this free service right from the point of first notification to any customer or third-party claimant whom they think may benefit from it. There is no additional cost to a customer or their family and the service is strictly confidential and has no impact on a customer’s claim.
With this offering we hope to help people recover not just from the physical damage an incident can cause, but the longer lasting and potentially more serious effects on their wellbeing.
“Dealing with further lockdown measures wasn’t the start to 2021 we were hoping for. With work and home stresses becoming further entrenched, adding additional problems to navigate to someone who may already be experiencing heightened mental health issues must be addressed and mitigated. Making any insurance claim is often a time of heightened uncertainty and it is therefore necessary that we as insurers do the right thing for our customers who might already be at the end of their tether due to lockdown. Addressing this time of heightened stress for claimants, by allowing those involved to speak to a professional so a burden ceases to develop, is the right thing to do.” David Nichols, Chief Claims Officer
Our Claims Commitment is to make it clear, personal, effortless and collaborative for our customers when they come to claim.
