The Myths You Can Bust to Embrace Automation
Automation is a concept that can inspire change, but also provoke fear. Alastair had to work through opposition from all sides of his organisation, which has often been rooted in the idea that automation is designed to take jobs and leave humans out of the equation. By taking people through his journey, Alastair wants to change perceptions of automation, dispel the myths and share his experience of how this technology can make our working lives so much better.
Alastair Robertson is a continuous improvement & automation leader at Zurich. He started his career answering customer calls in Glasgow. Over the last 14 years, he has been fortunate enough to work in four different continents and influence a wide breadth of change. When automation began to impact his workplace and the world around him, Alastair made the decision to pivot his career plans with a focus on harnessing new technology and the benefits it could bring. Since then, he has grown his automation and continuous development team by upskilling 30 colleagues from other areas of the business.
More than 100 automated processes have been implemented in just 2 years/months, but more importantly he has helped turn the mindset of a century-old insurer into a company on the cutting edge of workplace automation.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at ted.com/tedx
