Extreme Weather: Flood advice
01/18/2021
At times of severe weather the risk of flooding could increase. Below is some helpful numbers, guidance for indoor and outdoor precautions, and some do's and do not's should severe flood storms hit.
Helpful Numbers
- The Environment Agency flood telephone helpline should be the first port of call for the most up-to-date advice for your area. Their number is 0845 988 1188.
- You can also sign up for Floodline Warnings Direct by calling 0845 988 1188 for Typetalk or online here.
- If you need to make a claim please find more information and guidance on how do so here.
If property is at risk of flooding and flood damage, below are some tips to help keep your customers safe and reduce loss to property and possessions;
Indoors
- Turn off electricity, gas and mains water supplies.
- Move as many possessions as possible upstairs or into the loft. Smaller items should be removed from the property for safekeeping.
- Ensure that furniture that cannot be moved is tied down to prevent it from floating and damaging other belongings.
- Disconnect appliances connected by rigid pipes to the mains supply. This prevents the pipes from snapping if the appliances float off.
- Block sinks and baths with a weighed down plug as plugs can let in floodwater.
Outdoors
- Your local authority may provide flood boards or sand bags. They can be used to cover the building's vents, doors, lower windows and air bricks to reduce the amount of water that gets in.
- Once the flood has passed, remove all coverings to allow air to circulate as soon as possible.
- Flow valves for propane gas or oil storage tanks should also be shut off.
Do
- Prepare for flooding with a Personal Flood Plan
- Keep extension cables out of water and wear rubber boots.
- Avoid enclosed areas which may not be ventilated and where hazardous fumes may build (e.g. garages and cellars).
- Call the National Grid immediately if you smell gas or suspect a leak, their number is 0800 111 999.
- Beware of rogue traders and cold callers who may try to exploit the aftermath of flood hit areas.
Do not
- Walk through floodwater, along river banks or cross river bridges if avoidable. As much as 15cm of fast-flowing water can knock you over and banks or river bridges may collapse in extreme situations.
- Let children play in flood water or with contaminated belongings.
- Re-enter your property unless you are sure it is safe to do so.
