Zurich UK consolidates commercial and retail distribution teams to create one stop shop for brokers
20 May 2024
Zurich UK has consolidated its commercial and retail distribution teams into one unit to create a one stop shop for brokers accessing the business.
After taking on board feedback from our partners, Zurich has structured the newly created team so that brokers have a single point of contact to help them navigate all aspects of the business.
The team will be led by Jacqui Kelly, Head of Sales and Distribution, who will report to David Nichols, Head of Retail, and Frank Streidl, Head of Commercial UK.
These changes do not impact our Customer Team. Bernadette Hackett will continue to lead this critical element of our commercial proposition and remains part of the Commercial Leadership Team.
David Nichols, Head of Retail, said: “This new structure will allow for multiple access points into the business, with a single account manager in each case guiding brokers through their journey.
“The team is now structured to work closely and deliver success with the distribution channels they are aligned to, allowing us to react quickly in the marketplace and meet tomorrow prepared.”
Frank Streidl, Head of Commercial UK, said: “The consolidation of our commercial and retail distribution teams will build on our mission of delivering excellent service by streamlining the broker journey within Zurich, simplifying the process and helping us to build on our already strong relationships.”
Jacqui Kelly, Head of Sales and Distribution, said: “The changes in the team will simplify and focus our sales and distribution community and ensure we have the right engagement while continuing to build our service and propositions.
“We remain focussed on understanding our share of wallet with broker partners. The new consolidated team will allow us to work closer with brokers across their whole portfolio and support both them and our mutual customers with the breath of Zurich expertise.”