Spokespeople
Tracy Dickerson
Head of External Communications
Tracy joined Zurich in 2019 having spent almost two decades building brands such as Santander, uSwitch, NS&I, Glassdoor, The Open University, Kelkoo, money.co.uk and Experian to name but a few. She set up PR by NorthStar in 2013 to offer a PR solution for start-up businesses.
Laura McAlpine
Head of Public Affairs
Laura joined Zurich in 2015, becoming Head of Public Affairs and Sustainability in 2020. She previously held roles at RSA and numerous public affairs specialist agencies before that.
Peter Hamilton
Head of Market Engagement, UK Protection
With over 34 years in the insurance industry, Peter has an extensive knowledge of the sector with a strong emphasis on the protection market. With a background in Marketing, he has management responsibility for Zurich’s life-focused retail propositions. His areas of expertise include consumer and regulatory developments in the protection and broader financial services market.
Louise Colley
Head of Retail Protection
Louise Colley was appointed Head of Retail Protection in November 2020. With a proven track record as a protection industry leader, Louise has led extensive work delivering innovative customer solutions. She joined from Aviva where she held multiple roles including Managing Director (Protection) and more latterly Customer Director roles in Digital Propositions and Aviva Group.
Nicky Bray
Chief Underwriter, Life
Nicky has been with Zurich since 2008, having held previous roles at Friends Provident and NatWest Life. Nicky has been heavily involved in work with the Association of British Insurers (ABI) to develop standards for the industry for customers with mental illness to help ensure fair access to products and services. She has also driven work around the use of technology in underwriting to improve and simplify services for customers and the medical industry.
Nick Homer
Head of Corporate Risk Market Management
Nick has over 20 years' insurance experience, covering Corporate & Retail Protection and Healthcare. At Zurich he is responsible for proposition management and development. His areas of expertise include the Group Risk products/market and workplace issues, such as absence management, employee rehabilitation and the broader regulatory and legal environment.
Gareth Jenkins
Head of Product and In Force
Gareth is a qualified actuary and heads up the In Force Propositions team which includes the support services for Retail and Corporate Propositions including Commercial Actuarial, Technical/Regulatory, MI & Governance. His focus is on managing the existing propositions across product lifecycles to ensure they continue to meet the needs of customers, distributors and shareholders and are maintained with respect to regulatory, technical and environmental market changes. Among his areas of expertise are pricing, proposition design, proposition management, process governance and regulatory change.
Phil Ost
Head of Personal Lines
Phil has been at Zurich for over two decades in a range of marketing, and then business roles, predominantly in the personal lines insurance arena. He has held roles covering direct and intermediary partnerships, and now heads up Personal Lines in the UK Retail business.
Scott Clayton
Head of General Insurance Claims Investigation Unit
During his 30 years with Zurich, Scott has handled claims across all lines of business and all distribution channels and, in a previous role, headed up the Chief Executive’s Complaints Team, managing the Company's relationship with the Financial Ombudsman Service. For the last 11 years, Scott has been responsible for managing the identification and investigation of all suspect claims across the General Business in the UK. He oversees Zurich’s 80 strong team of fraud handlers and investigators, is a member of the Management Board of the Insurance Fraud Enforcement Department and regularly assists with Insurance Fraud Bureau initiatives.