Zurich Corporate Risk adds physiotherapy, dietitian services and a new symptom checker to ZGP24 service for all customers
For further information, please contact:
Jasmine Cutajar, Zurich UK Media Relations Manager
jasmine.cutajar@uk.zurich.com
07483 518594
19 January 2026
Zurich Corporate Risk today announced three major enhancements to its ZGP24 service for Group Protection customers.
The new services will be available for all Zurich Group Protection customers and their employees. This will be delivered through HealthHero from 19 January 2026 and includes:
- Virtual Physiotherapy Service - employees can access the new virtual physiotherapist service to help manage their musculoskeletal health through 30-minute virtual sessions. Individuals recovering from injuries or aches can access specialist care through tailored exercise plans and mobility guidance.
- Dietitian and Nutrition Service - the dietitian and nutrition service provides personalised consultations reviewing nutrition, lifestyle, and medical history offering guidance to help people achieve their goals.
- Symptom Checker - individuals can answer a few simple questions online and receive clear, reliable recommendations for next steps, so they know where to source the right care.
These additional services support the recent findings from Sir Charlie Mayfield’s "Keep Britain Working Review"1, which revealed that poor workplace health costs UK employers around £85 million annually. The review also identified musculoskeletal (MSK) conditions as a leading cause of older workers leaving employment. In fact, the UK lost 7.1 million working days in 2024/25 due to musculoskeletal (MSK) injuries2 with Health and Safety Executive (HSE) reporting that 511,000 workers are suffering from a work-related MSK disorder3, making it one of the biggest hidden pressures facing employers and employees.
MSK continues to dominate employee concerns
New data released today from Zurich’s Virtual GP service4, provided by HealthHero, echoes the Review’s findings. Of the tens of thousands of consultations in 2025, MSK concerns were the second most common reason people called the virtual GP service for the second year running, reaffirming the issues raised by the Keep Britain Working review. The top reason people called was for dermatology issues (17.7%) with other notable mentions including ENT (11.8%), mental health (9.5%) and gastroenterology (6.5%).
Top five call categories in 2025
| Ranking | Call category | Percentage of total calls | Year-on-year change |
|---|---|---|---|
| 1 | Dermatology | 17.7% | +0.9% |
| 2 | Orthopaedics/MSK | 16.6% | +2.5% |
| 3 | ENT | 11.8% | -1.2% |
| 4 | Mental Health | 9.5% | +0.4% |
| 5 | Gastroenterology | 6.9% | +0.9% |
Not only is MSK a lead call category, but it is also the main reason for specialist referrals at 32.7% with a steady year-on-year increase. This demonstrates the challenges and complexities that MSK conditions have on the workforce. In second and third place are dermatology and mental health, which account for 13.4% and 12.4% respectively of all referrals.
Top five specialist referral categories in 2025
| Ranking | Referral | Percentage of total referrals | Year-on-year change |
|---|---|---|---|
| 1 | Orthopaedics/MSK | 32.7% | +3.6% |
| 2 | Dermatology | 13.4% | +0.5% |
| 3 | Mental Health | 12.4% | +0.5% |
| 4 | ENT | 7.0% | -0.2% |
| 5 | Gynaecology | 6.7% | -0.4% |
Commenting on the extension, Nick Homer, Head of Market Management said:
“At Zurich, we recognise that workplace wellbeing is essential to building resilient businesses and thriving individuals. We want to provide much more than traditional insurance, it’s about creating a culture where health support is preventative, accessible, and empowering. By working together, we’re helping employers provide their employees with the tools they need to stay healthy, productive, and engaged.
“By making expert guidance and timely care available at the touch of a button, we’re enabling employees to take control of their wellbeing in ways that fit modern working lives. Together, we’re shaping healthier workplaces and a stronger workforce for the years ahead.”
Aseem Sadana, CEO of HealthHero UK & Ireland:
“We’re delighted to expand our partnership with Zurich to include physiotherapy and dietician support alongside GP services. Making it easier for employees to access timely MSK and dietary support helps people feel better, stay active and perform at their best, which ultimately supports healthier, more productive workplaces.”
Notes to Editors:
- Keep Britain Working Review - Keep Britain Working Review: Discovery - GOV.UK
- UK Days Lost - Keep Britain Working Review: Discovery - GOV.UK
- Health and Safety Executive, Key Health & Safety Figures for Great Britain 2024 to 2025 ,Health and Safety Executive - Key figures for Great Britain 2024 to 2025 - HSE
- Virtual GP data (ZGP24) from HealthHero – call categories and specialist referral categories. Dates 1 Jan 2025-31 Dec 2025 compared to 1 Jan 2024-31 Dec 2024.