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What does Brexit mean for our customers?

January 21, 2020

We recognise that you, as valued customers, distributors, and partners may want to understand the steps we are taking to deal with Brexit, and how we are working to minimise any impact on our customers’ policies and our operations. We will regularly update our website with information on this subject.

Throughout the Brexit process we have continued to work closely with regulators and policymakers to prepare for all potential Brexit outcomes, including a ‘No Deal’, as well as where there is a Transition Period following 31st January 2020, which is now the most likely scenario.

Our focus has been on looking at contingency measures and to ensure we can continue to be able to operate in all of our existing markets with minimal disruption to customers and our operations.

As a Swiss-based, global insurer, Zurich has the great advantage of already having an EU-licensed insurance platform, Zurich Insurance plc, headquartered in Dublin, Ireland, with a branch network across the EU and EEA. We will continue to be able to service general insurance and international programs across the EU post-Brexit and during the Transition Period.

Zurich's business in the UK falls into two main categories:

  1. Our General Insurance policies are written by Zurich Insurance Plc (ZIP). Zurich, like many companies, currently relies on EU ‘passporting’ or ‘Freedom of Services’ to service its UK and EU General Insurance customers. We have submitted an application to the UK Prudential Regulation Authority (PRA) for a new UK licensing scheme which means we can continue to do business in the UK with the least disruption for our customers and distributors. Pending approval of that application, the UK Government has already legislated to enable ZIP and other insurers located in the EEA to continue to do business in the UK when the Transition Period ends, currently scheduled for 31st December 2020.
  2. Our Life businesses are UK-registered, but we do have some customers who don’t live in the UK. As we await the outcome of the UK and EU negotiations, we will continue to support all our customers as needed.

You can find out more about Brexit and the Zurich Ireland business here.

We're here to support you

We see an exciting future for Zurich in the UK and we are committed to serving and working with you, our customers, distributors and partners. If you have questions on Brexit please contact us via your usual route, or email our Brexit team at

Brexit customer help and support