Group Life
Group Life - Reasons why
To support you with your client correspondence, here are some useful paragraphs, covering different aspects of the proposition, ready for your to cut and paste into client correspondence.
Zurich offers a simple, no fuss claims process, where a call is all it takes to notify a claim. The use of eSignature to request consents and validation of UK deaths online is standard.
Zurich recognises the need for medical underwriting to be completed quickly and conveniently. They provide a flexible, dependable and, above all, highly responsive underwriting service for their customers, and employees are automatically covered for a maximum of 120 days whilst being underwritten.
Zurich uses eSignatures which removes the need for paper forms to be completed, and digitally gathers the required information - significantly speeding up the Medical Underwriting process.
The eSignature service also prompts users if the form has any unanswered questions or missing signatures, meaning all the information is captured in one go. It also automatically emails users to remind them if there is any outstanding information.
And for Group Life customers, members will be costed in the headcount at the standard unit rate, up to and including 250% extra mortality.
Bereavement and Probate Service
Health Assured’s Bereavement and Probate Service is provided by Health Assured and offers 8 telephone counselling sessions and unlimited access to a confidential helpline. This service is available to GL members and their dependants (defined as immediate family members (spouse/partners) and children aged 16 to 24 in full time education, living in the same household). This service also provides access to Health Assured's Wisdom app, which includes an interactive mood tracker, four-week health plans and mini health checks to support overall wellness. For wellbeing support the app offers BrightTV, which features well-known personalities sharing their personal experiences with Mental Health. Users can also use the app to access Health Assured through call-back requests, email or live chat.
ZGP24
Customers will have access to Zurich virtual GP which is open to employees and their household.
The virtual GP offers:
- 24/7/365 unlimited access to experienced GPs – via phone or video (video consultations 8am-10pm, 7 days a week excluding Christmas Day)
- Unlimited call length means there's plenty of time to speak to a consultant without feeling rushed
- Private prescription writing, private open referrals and fit notes are all included at no extra cost
Second Medical Opinion services
We currently operate two Second Medical Opinion services, access to which one depends on how long your client has been a customer.
Understanding which service to use
New policies or existing customers going through a rate retest, initially quoted from 1st April 2025, have access to the Second Medical Opinion service provided by Further.
All other existing customers should continue to use the ZGP24 Second Medical Opinion service provided by HealthHero.
The quotation or policy information confirms which service (HealthHero or Further) is available to your client.
Precision CancerCare
This innovative Cancer Care service from Further, offers support and customised treatment plans using the latest tumour profiling technology to deliver an expert clinical report that provides personalised guidance regarding cancer treatment options.
By understanding the genetic make-up of the cancer, Further can provide a customised treatment plan specific to the molecular profile of the tumour, which can potentially improve outcomes, significantly reduce negative side effects of treatment and can help to improve the individual’s overall quality of life.
Eldercare support
This Eldercare support service, provided by Podplan, is an online support and information service for those caring for an elderly relative, and for those who don't currently have caring responsibilities, but would like to be informed and prepared for the future. Membership includes shared access for up to four family members and a wide range of resources to help navigate the complex world of eldercare.
Worldwide health and security information service
Crisis24 Horizon is an online and mobile service providing up-to-the-minute security and health information on more than 260 destinations worldwide, specific to the user’s location. Customers will have access to valuable advice and guidance on topics including safely using transport and how to mitigate threats to employees, their family and property.
Online Workshops
Zurich offer a wide range of topical online workshops and webinars, and additional service overviews, for HR personnel, People Managers and employees.
The content covered in the workshops is reviewed regularly to ensure they remain current and up to date.
Further information on workshops can be found in the calendars below:
Raise the alarm - suicide prevention support
If someone reports that they are having active suicidal thoughts or have an intent of attempting to take their own life, it can be a shocking and worrying experience. See their Suicide Prevention Support guide which provides 'in-the-moment' support and lots information on how to manage, or be prepared for, this type of distressing situation.
Environmental sustainability and ESG topics remain a key focus for Zurich. As part of their continued efforts to reduce their environmental footprint and help mitigate climate change, Zurich is partnering with Trees for the Future to support their restoration projects in Africa.
Zurich will be funding these projects, on behalf of our customers, which will plant trees, create valuable organic produce, restore degraded land and reduce CO2 emissions.
Zurich offer proposition meetings to help support the decision-making process as well as implementation meetings with a Group Life claims manager to go through the claims process, AVS and introductions to the customer relationship manager.