Group Life Insurance claims

To make a claim call us on 0800 181 4004

or call your dedicated case manager

Making a claim

A call to our dedicated claims case managers is all it takes to notify us of a claim. And because we have access to the online death registry, we often don't need to see the death certificate either.


48 hour turnaround

When it comes to claims, it's important to act quickly. That's why we aim to process all claims activity within 48 hours of receipt.

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Dedicated Case Manager

Each claim is assigned a dedicated and experienced case manager to handle the case from submission to resolution.

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Fast paperless claims

To notify us of a claim, just give us a call and our case manager will gather all the information we need to start the claims process, over the phone.

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Online verification of death

For Group Life we can validate a UK death online, usually removing the need to send us an original death certificate.

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Frequently Asked Questions

Can't find the answer you're looking for? We've put together some commonly asked questions to give you more information about our claims process.