Group Life Insurance claims

To make a claim call us on 0800 181 4004

or call your dedicated case manager

Making a claim

A call to our dedicated claims case managers is all it takes to notify us of a claim. And because we have access to the online death registry, we often don't need to see the death certificate either.

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48 hour turnaround

When it comes to claims, it's important to act quickly. That's why we aim to process all claims activity within 48 hours of receipt.

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Dedicated Case Manager

Each claim is assigned a dedicated and experienced case manager to handle the case from submission to resolution.

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Fast paperless claims

To notify us of a claim, just give us a call and our case manager will gather all the information we need to start the claims process, over the phone.

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Online verification of death

For Group Life we can validate a UK death online, usually removing the need to send us an original death certificate.


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Frequently Asked Questions

Can't find the answer you're looking for? We've put together some commonly asked questions to give you more information about our claims process.