Group Life Insurance claims commitment

We'll work with all parties to ensure our customers receive an efficient, no-fuss service focussing on the needs of their business.

Our experienced and knowledgeable claims managers are able to provide support tailored to meet our customer's needs, at the moment they need it.

We want to ensure each claim is managed as quickly as possible, with clarity and reassurance.

We take time to get to know our customers and their business which gives us a clear understanding of how we can best support them. We’ll always be clear and open with them and keep them informed about any claims we are managing - there will be no surprises.

We’re committed to making things as simple and straightforward as possible.

From the moment our customers contact us to make a claim, they'll have the choice of how they want to hear from us – by post, phone, or email. We’ve made our claims process as simple as possible, including online claim forms and electronic signatures, ensuring our customers receive an efficient and no-fuss service.

A call or email to our claims team is all we need to start the claims process. We can validate UK deaths online, meaning we can usually start the claims process without the need to see the original death certificate.

Once a claim is admitted, we ensure all payments are made promptly to the trustees of the scheme.