Empathy Loss Support™ - employee information
Experiencing the loss of a loved one is one of life’s most significant challenges, often impacting on our emotional resilience, daily functioning, and overall wellbeing.
At Zurich, supporting you and your family is our priority especially during difficult times. That’s why we’ve partnered with Empathy, a bereavement support service, to offer guidance and comfort after the loss of a loved one.
If your employer is a Zurich customer with either a Group Life Insurance, Group Critical Illness or Group Income Protection policy, you'll be eligible to access Empathy Loss Support™What is Empathy Loss Support™?
Empathy Loss Support™ offers practical and emotional support following the loss of a loved one through a dedicated Care Manager and an app. The service guides families every step of the way with a personalised Care Plan, grief resources, estate administration support, funeral planning tools and more.
Following a loss, Empathy Loss Support™ is available 24/7 for up to two years helping families navigate this difficult time at their own pace.
What does Empathy Loss Support™ offer?
Grief support
Access expert-led guides developed with leading specialists, guided meditations, and breathing exercises.
Dedicated Care Managers
Real people available by chat and email 24/7, and by phone during office hours, ready to answer your questions and provide personalised support whenever you need it.
Personalised Care Plan
After a bereavement, it can be hard to know where to start. The service creates a tailored Care Plan just for your family breaking everything down into clear, manageable actions so you know what to focus on next.
Estate administration
Probate and estate tasks can feel complex. Empathy Loss Support™ offers plain English guidance on what to expect.
Immediate arrangements
In the first hours and days after a loss, knowing what needs to happen can be overwhelming. The service provides clear guidance on obtaining a death certificate, arranging pronouncement of death, and organising transport to a funeral home or crematorium.
Closing accounts
From bank accounts to memberships, Empathy Loss Support™ walks you through how to close or transfer accounts. If things get complicated, Care Managers are here to help.
Family collaboration made easy
You can invite up to five family members or friends to share tasks and keep track of progress together, ensuring nothing is overlooked.
How do I access Empathy Loss Support™?
Download the Empathy app from the App Store or Google Play, or visit:
Important information
This service is not part of the insurance contract and is non-contractual. It is not provided by Zurich and can be amended or withdrawn at any time. This service is free to access.