Group Income Protection claims commitment

We’ll work with our customers to ensure they receive an efficient, no-fuss service focussing on the needs of their employees and their business.

They'll have a dedicated case manager – a single point of contact for any claims-related activity.

Our in-house team of medically qualified rehabilitation consultants will provide them and their employees with tailored support and guidance as required.

They’ll also benefit from specialist support and services available from our network of third-party providers.

Our experienced and knowledgeable case managers provide the right support at the right time - tailored to our customers’ needs.

We won’t send them paperwork to complete. Their dedicated case manager will talk them through the process of making a claim and answer any questions and concerns they may have.

Having a dedicated point of contact means just that – they’ll have direct contact details for their case manager, who’ll be ready to provide immediate support. They’ll never have to go through a contact centre.

We understand that every claim is different, which means that the guidance and support that we offer will always be bespoke and relevant to the situation.

We want to ensure each claim is managed as quickly as possible, with clarity and reassurance.

Our dedicated case managers will explain how we’ll manage any claims, and will keep our customers up to date throughout, plus we’ll be on hand to answer any questions they may have.

Our rehabilitation service provides clear direction and guidance for our customers and their employees, to ensure the best possible outcomes for all.

Because we talk to our customers directly, we get to know them and their business which gives us a clear understanding of how we can best support them. We’ll always be clear and open with them and keep them informed about any claims we are managing - there will be no surprises.

We’re committed to making things as simple and straightforward as possible.

From the moment our customer contacts us to make a claim, they’ll have the choice of how they want to hear from us – by post, phone, email or even by text.

We’ve made our claims process as simple as possible, including online claim forms and electronic signatures, ensuring our customers receive an efficient and no-fuss service.

To notify us of a claim, they just need to call their dedicated case manager, who will gather all the information we need to start the claims process.