Group Critical Illness claims commitment

We’ll work with our customers to ensure they receive an efficient, no-fuss service focussing on the needs of their employees and their families. 

Our customers’ employees will have a dedicated case manager – a single point of contact for any claims-related activity.

Our customers and their employees will have access to specialist support and services from our in-house clinical team.

Our sympathetic and knowledgeable case managers are here to provide tailored guidance and support.

Our dedicated case managers will talk through the process of making a claim and answer any questions or concerns that come up.

Having a dedicated point of contact means just that – our customers will have direct contact details for their case manager. They’ll never have to go through a contact centre, avoiding unnecessary repetition at what will undoubtedly be a difficult time.

We understand that every claim is different, which means that the guidance and support that we offer will always be bespoke and relevant to the situation.

We want to ensure each claim is managed as quickly as possible, with clarity and reassurance.

Our dedicated case managers will explain how we’ll manage any claims. We’ll always be clear and open and will keep all involved parties up to date throughout, plus we’ll be on hand to answer any questions.

We’re committed to making things as simple and straightforward as possible.

From the moment we’re contacted about a claim, our customers and, or their employees can choose how they want to hear from us – by post, phone, email or even by text.

We’ve made our claims process as simple as possible, including online claim forms and electronic signatures, ensuring our customers receive an efficient and no-fuss service.

A simple call or email to our team is all it takes to notify us of a claim, we’ll then gather all the information we need to start the claims process.