Zurich Charity Insurance wins exclusive Trusted Service Award
01/29/2025
Zurich Charity insurance has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
This year is the 5th consecutive year they have received the platinum trusted service award. With over 1,200 positive customers reviews in 2024, it is a testament to the excellent service and dedication the team give their customers.
Will Paskins, Head of Digital Trading & Partnerships in Zurich Municipal, said:
“Receiving the Feefo Platinum Trusted Service Award shows that we provide exceptional customer service and go above and beyond to support our customers. I’m very proud to say that we have won this award for five consecutive years, showing the outstanding level of service we provide.
The award is particularly meaningful because it is based on reviews from our existing customers. We’re constantly working to simplify the lives of our not-for-profit customers, enabling them to concentrate on their essential work within the community. In October 2024, we launched an easier to use quote platform, allowing customers to see how much their cover will cost in real time, when adding or taking off lines of cover.
We're excited to see what 2025 brings and continue delivering the excellent service our customers are used to".
On Feefo, our customers have plenty of praise, with comments including:
Fantastic service, easy to work with
So easy to work with and offered the best value for money by a long shot
Customer service was excellent, helpful and straightforward
Perfect for a small club like ours
Their online application is simple and straightforward to complete, and their premium is economical and comprehensive for the kind of cover a small club like ours requires.
