BIBA 2023
05/14/2023
The British Insurance Brokers’ Association’s (BIBA’s) annual conference took place on the 10th-11th May. The theme for this year’s 45th BIBA Conference was Rising to the Challenge in which speakers and insurance company representatives discuss how the insurance industry has continued to positively respond to the recently ever-changing political, environmental, and economic dynamics in the UK.
Our key messages included:
- Service excellence - We pride ourselves on providing a first-class service to our customers and brokers from inception through to claim
- Responsiveness - We continue to listen to our brokers to ensure we are able to respond to their needs
- Simplification - Simplifying our business and processes for a frictionless and improved experience for brokers and customers
- Sustainability - Sustainability is core to our UK 2025 strategy, and to our Group ambition of becoming one of the most responsible and impactful companies in the world
It was a ‘bumper BIBA’ in the press too
We were delighted to see David Nichols’, Head of Retail, profile feature in Insurance Age. Where he talks about the success and growth of our Retail business and how it is looking to deliver more for brokers and customers.
Other key highlights include:
- Q&A article from Georgina Davis, Head of Distribution, ‘Zurich UK looking to lead the way in shaping broker insurer relationships'.
- Will Edwards, Head of SME, was also featured in Insurance Times talking about what the insurance sector is doing to support broker eTrading this year.
- Berni Hackett, Head of Customer and Distribution, was interviewed by Emerging Risks at BIBA, talking about customers spending their insurance budget wisely.
The conference was a huge success, with positive feedback from our brokers and some fantastic new relationships made.
