Employee assistance programme - employee information
What is an employee assistance programme (EAP)?
Balancing the pressures of work and home life – whether emotional, physical or financial – can be challenging.
An employee assistance programme (EAP) is a free, confidential service that gives you access to expert support and guidance to help you overcome life's challenges.
If your employer has a Group Income Protection or Group Critical Illness policy with Zurich Corporate Risk, then you and your immediate family members may be eligible to access our EAP from Health Assured. Immediate family members are defined as spouses/partners and children aged 16 to 24 in full-time education, living in the same household.
What kinds of topics can the Health Assured EAP help with?
- Mental health and wellbeing (including confidential counselling)
- Legal issues, including guidance on debt and other financial issues
- Family matters, including childcare and eldercare
- Physical health, including guidance on diet, sleep and exercise (through the Wisdom app)
- Bereavement and probate support
What does the Health Assured EAP offer?
Key features:
- Up to eight one-hour counselling sessions per issue, per year, from a network of more than 1,650 counsellors across the UK and Ireland. Sessions can be delivered in-person, online, or over the phone
- Callers are proactively allocated to counsellors with lived experience
- Bereavement and probate support
- Unlimited access to a 24/7 confidential helpline, with counsellors on hand 365 days a year, to offer friendly, confidential guidance on medical, legal and financial wellbeing, and family issues including childcare, eldercare, housing and tenancy concerns, relationships and marital changes, and redundancy
- Online Cognitive Behavioural Therapy (CBT) sessions, with exercises designed to help with a range of needs including anxiety, depression and menopause
- An online library containing a wide range of self-help tools, webinars, factsheets and health checks
- Access to the Wisdom app
- All counsellors are qualified and ISO/IEC 27001 accredited, which is an international standard to manage information security
What is the Wisdom app?
The Wisdom app is a collection of resources, tips and tools to support your health and wellbeing, including personalised health, sleep and hydration plans. It includes:
- An interactive mood tracker
- Four-week health plans
- Mini health checks
- Health trackers
- Guided breathing techniques
- Wisdom AI - a revolutionary platform that can provide answers to questions in a few simple clicks
- Live chat - making it easy to get the right advice when it’s needed the most
How do I access the Health Assured EAP and Wisdom app?
To use the service, call the helpline on 0800 023 2296.
You can download the Wisdom app from your app store and register using the unique code which you can request from your employer.