Critical Illness Support service - employee information
About our Critical Illness Support service
Being diagnosed with a critical illness can be an extremely challenging and often distressing experience. It’s our priority to make sure you and your loved ones get the help, support and guidance you need, should you be diagnosed with one of the critical illnesses or undergo a surgical procedure, covered by the policy.
As your employer is a Zurich Group Critical Illness customer, you have direct access to our experienced clinical team, who can provide timely support and practical advice, and signpost you to useful resources. We'll also support you as a parent or guardian if you are making a claim in respect of a child.
If your critical illness is cancer-related, please access the Cancer Support service provided by Reframe.
Critical Illness Support – key features
We can offer help, guidance and practical advice in areas such as:
- An explanation of your diagnosis (or your child’s diagnosis)
- What to expect from treatment
- Coping with side effects
- Talking about the future and the prognosis
- Managing emotional wellbeing
- Relationship and sexual wellbeing support
We can also help with other aspects of your daily life that may be affected by a diagnosis. For example:
- Managing the impact of your condition with your loved ones
- Financial concerns
- Decision-making discussion and support
- Health and wellbeing advice
- Accessing further support
Important information about our Critical Illness Support service
This service is free to access, and offers direct access to support and guidance from nurses, but it does not include access to investigations or treatment.
How exactly does the service work?
You can ask for access to our Critical Illness Support service by filling in the relevant section on the details and consent form, or you can call us on:
We'll then speak with you and take time to understand your situation, so we can determine what kind of support you need.
We’ll discuss your condition and help you to better understand it, if required. We can look at your treatment plan, answer any questions and review other ongoing support you might have. We can also discuss any other concerns or needs you might have that are not yet being addressed, for example your health, emotional wellbeing, and the impact of your illness on your loved ones.
We can also:
- Help you prepare for appointments and conversations with consultants and treatment providers
- Signpost you to sources of help for financial support
- Signpost you to sources of health and wellbeing support, such as NHS services and relevant charities
We can also direct you to resources you can share with your loved ones, so they can get the support they need.