Claims chatbot

Welcome to Zara, the Zurich Claims Chatbot, which you can use for property and motor policy claims with Zurich. If you have a liability claim please contact your local casualty claims office.

To make a change simply hover over your previous response and click on the pencil icon to change your answer.

Privacy Statement

  • Chatbot is provided to you, on our behalf by SPIXII, the trading name of Momentum Technologies Ltd.
  • To help manage your claim we will need to collect personal information about you including your name, address and contact details.
  • Please give a description of the incident and do not provide any sensitive information about yourself eg health details, or images of people, just a factual description of the incident.
  • Personal details you provide to us via Chatbot will not be used for any other purposes except claims management and any information held within the Chatbot will be depersonalised within 30 minutes of the claim being reported.
  • For more information about how we use personal information and your privacy rights, please read our Privacy Policy here.