A major fire loss

A retail company suffered a major loss due to a fire at a warehouse. The warehouse was totally destroyed, resulting in a loss of stock in the run up to the busy Christmas season, which could have had a serious impact on the company’s profits.

On the day of the fire, our MLT handler assembled a team of loss adjusters and accountants to meet with the customer and agree an action plan for business recovery. An interim payment of £35m was agreed. We authorised the use of jumbo jets to fly in stock from the Far East, rather than the usual route by sea via the Middle East, meaning that they could re-stock and get back to business as quickly as possible.