Green Card FAQs

Introduction

If the UK leaves the EU without a Withdrawal Agreement in place, and in the absence of a specific agreement to the contrary, you will need to ensure you carry a physical Green Card while driving your vehicle in the European Economic Area (EEA) and some other countries (Andorra and Switzerland). A list of EEA countries is available here.

Green Cards are an international certificate of insurance issued by insurance providers in the UK, guaranteeing that the motorist has the necessary minimum motor insurance cover for driving in the country being travelled to.

Please note, the below FAQs are only applicable in the event of a No Deal Brexit.

How do my clients get a Green Card?

You can apply for a Green Card using our online portal.

What happens to my Green Card if I cancel my policy?

The Green Card will become invalid from the date of cancellation and you should destroy it.

Are these Q&As for personal lines motor policyholders, or commercial, or both?

Both

What vehicles need a Green Card?

Green Cards will be required for each individual vehicle and trailers over 750kgs or braked. Full instructions can be found in our Online Green Card Portal.

Can fleet operators have a blanket Green Card?

No. Unfortunately this isn’t possible as each individual vehicle and trailer will require a specific Green Card bearing the details of that vehicle or trailer.

How long will it take to get Green Cards

If you choose to print the Green Card(s) at home, we will email a PDF to you within two working days. Remember, you would require access to green paper to print a valid Green Card.

If you opt for the Green Card(s) to be posted to you it can take up to 15 days depending on demand.

Can Green cards be sent electronically?

Yes, but the recipient will need the ability to print on green paper as a single, double-sided document.

Can an annual green card be issued be issued for a vehicle that regularly drives into or through EU countries?  

Yes. Our Green Card portal allows users to select the dates that the Green Card will be required for. However, users are unable to generate a Green Card which falls outside of the start and end dates of their current policy period.

Can you confirm that the full scope of UK cover will be offered in each territory or any restrictions that you intend to impose?

The Green Card is evidence of the minimum motor liability cover provided by the policyholder’s policy. They should refer to their policy documents to confirm the full extent of policy cover for any of the territories they intend to visit.

How long will Green Cards be valid for?

If you request a Green Card to be posted to you then it will be valid for the period that you have requested.

Please note that the start and end dates for the Green Card must be during the customer’s current motor policy period. If the insurance is moved to a different provider at the end of the current period of cover, you will need to obtain a Green Card from the new provider.

How do fleet customers upload a large vehicle list to the portal? 

The bulk upload facility will allow registered users to upload a file containing details required for a Green Card for up to 200 separate vehicles or trailers. This process can be repeated if further Green Cards are required.

What information do I need to make a request for a Green Card?

You’ll need the:

  • Policy number
  • Policy start and end dates of the period of insurance
  • Dates of travel for the Green Card to cover
  • Vehicle registration number and make
  • Vehicle category (please see separate question for more details)
  • Policyholder name and address
  • Named drivers – where applicable
  • If you’d like the Green Card to be posted, name of the person to send it to and their address (if different from the policyholder).

What do the vehicle categories mean?

The category code on the Green card is to confirm the type of vehicle:

  • A - Car
  • B - Motorcycle
  • C - Lorry or Tractor
  • D - Cycle fitted with auxiliary engine
  • E - Bus
  • F - Trailer
  • G - Others

  • For a caravan or a horsebox, please select F – Trailer. 
  • For a van, works van or a motorhome, please select G – Others
  • For farm or agricultural tractors, please select G – Others (‘C’ is for Lorry tractor units).

Why is there a space limit for some information I need to input in my request?

This is to make sure the information fits within the Green Card when printed. If the name/address doesn’t fit within 103 characters, please use an abbreviation. For example, Street to St. / Avenue to Ave and you don’t need to include your title (e.g. Mr or Mrs etc.) alongside names and you can use an initial for a first name.

Do I need to include the make and model of the vehicle?

We only need the MAKE of vehicle.

For multiple Green Card requests, can I update an existing Green card excel template, rather than download a new one?

When using the bulk upload facility, we recommend you download a new one each time to make sure you’re always using the most up to date template.

I need a Green Card urgently, how do I get one quickly?

The quickest way is to use our Green Card portal for a single Green Card and select the email me option. We’ll email a PDF of the Green Card to you but you’ll need to be able to print it yourself on green paper as a single, double sided document. Authorities will only accept a physical document in this format.

Why can’t my clients just show a copy of the Green Card on their phone?

If they are not carrying a physical Green Card when it is required, they will not be able to drive legally.

If they do attempt to drive outside the UK without holding a Green Card, they may be accused of driving without insurance and could be subject to a fine, having their vehicle seized or prosecution.

Do I need to register to the website to produce a Green Card and is a password required?

There are two different processes depending on whether a single or multiple Green Cards are being requested. To generate a single Green Card, a user does not need to register and sign in. To request the production of multiple Green Cards, a user will need to register in order to access the bulk upload facility. Access to the bulk upload facility will then require a password.

I need a Green Card that extends beyond my current period of insurance. How do I process this?

You can request a Green Card to cover you up to the expiry date of your current policy.

Then, if you’ve renewed the policy you can create a new request for another Green Card commencing from the renewal date to the required end date (within the new period of insurance).

If you’ve changed insurer you’ll need to contact your new provider.  

Can I have a Green Card for a vehicle which is on trade plates?

No. UK trade plates are valid for UK use only. Currently there is no harmonisation of trade plates within the EU, and there are no reciprocal arrangements between the UK and any other EU state relating to the use of trade plates.