Claims advice

When you call us, a member of our team will take all the details, let you know what will happen next and provide advice on what you can claim for.

Make a car insurance claim

Name of claim

Phone number

For calls from Europe 0044 800 026 1777
For ZDM policies post April 2014 or claim reference starting 20-50-123456 0800 923 4200
For policies starting ZDM prior to April 2014 or claim reference starting 139XXXXXXX 0800 026 1778
For policies starting KG123456 or claim reference starting CTM1234567 LTM 0800 302 9055
For policies starting QLA06U123456789 or claim reference starting 06/09/13/13245 0800 232 1913
For policies starting 7016547 or claim reference starting 2/72/6014783 0800 026 1778
Repairing or replacing glass 0800 015 8050

Optional cover

If your claim relates to optional cover which you added to your policy when you purchased it, please call the relevant number below. Your statement of insurance will show if you have this optional cover.

Name of claim

Phone number

Vehicle breakdown 0800 015 9978
Key care 0345 303 4017
Legal cover
Lines are open - 8am to 8pm Monday to Friday
9am to 5pm Saturday and Sunday
0800 026 1877
Personal accident cover 0370 241 4539
Excess protect 0203 503 0500
Hire car 0800 026 1777
Motor legal helpline 0800 026 1831

Vehicle breakdown outside the UK

Freephone

Pay call

Republic of Ireland 1 800 535 005 00 44 800 107 9058
Serbia and Montenegro 99 33 472 43 52 55
Azerbaijan, Belarus, Georgia, Russia, Ukraine 810 33 472 43 52 55
Rest of Europe 00 33 472 43 52 55
France and Monaco 0800 290 112 00 33 472 43 52 55

Make a home insurance claim

Name a claim

Phone number

Claims 0800 026 1751

Optional cover

If your claim relates to optional cover which you added to your policy when you purchased it, please call the relevant number below. Your statement of insurance will show if you have this optional cover.

Name of claim

Phone number

Personal accident cover 0370 241 4539
Garden cover 0370 241 4539
Legal expenses 0344 893 8164
Home emergency expenses 0344 493 2843

Make a travel insurance claim

If calling from the UK If calling from abroad
Legal expenses and advice 0330 100 7891 +44 (0) 117 934 0510
Business travel customer medical & security assistance
For customers who purchased their travel insurance policy via a broker
01489 868 888 +44 (0) 1489 868 888
Zurich Assist
24 hour worldwide medical & emergency assistance service
01242 218 999 +44 (0) 1242 218 999
Claims helpline
Lines are open weekdays 8am - 6pm, Saturday 9am - 1pm
0800 953 0569 +44 (0) 1242 218 921

Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am-5pm, Monday to Friday.

Communications may be monitored or recorded to improve our service and for security and regulatory purposes.

Why not print a copy of our claims booklet so you have all the information you need to hand if you need to make a claim?

Car insurance claims booklet

Home insurance claims booklet

Travel insurance claims booklet