99% of claims paid. 100% fact.

Watch our customer case study of how we rebuilt Northenden Golf Club after a devastating fire.

The facts speak for themselves

When you’re shopping around for the cheapest premium, it’s easy to think that all insurance companies are the same. It’s only when you come to make a claim you find out they’re not.   

From January – December 2016, we received 223,926 insurance claims, and paid out on average 99% of insurance claims our customers made.  

General insurance* claims: from a total of 220,000 we paid 218,680 claims; that is 99.4% claims paid 

Group life insurance claims: from a total of 1,107 we paid 1,107 claims; that is 100% claims paid 

Group income protection claims: from a total of 219 we paid 212 claims; that is 96.8% claims paid 

Life insurance claims: from a total of 2,600 we paid 2,470 claims; that is 95% claims paid 

That is a UK total of 223,926, of which we paid 222,469 claims; paying 99% claims last year 

*includes car, home, travel and commercial


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