Make a home insurance claim

The information below is for making a personal Home insurance claim. If you do not hold a personal Home insurance policy, please see below:

Making a claim through the online portal

Log your home insurance claim quickly and easily through our online claims portal

Make a claim through our Chatbot

Welcome to the Zurich Claims Chatbot. We are ready to assist you with your home insurance claim. Personal details you provide to us via Chatbot will not be used for any other purposes except claims management.If you'd prefer to speak to someone about your claim or you require urgent assistance, then please use the contact details below.

To make a change simply hover over your previous response and click on the pencil icon to change your answer.

Privacy Statement

Privacy statement

  • Chatbot is provided to you, on our behalf by SPIXII, the trading name of Momentum Technologies Ltd.
  • To help manage your claim we will need to collect personal information about you including your name, address and contact details.
  • Please give a description of the incident and do not provide any sensitive information about yourself eg health details or images of people, just a factual description of the incident.
  • Personal details you provide to us via Chatbot will not be used for any other purposes except claims management and any information held within the Chatbot will be depersonalised within 30 minutes of the claim being reported.
  • If you would like to know how we use your information, you can read our privacy policy, and for information about how we process your data, you can read our fair processing notice.

Or call us to make your home insurance claim

We’ve produced a claims booklet (PDF) to give you all the information you need to know about making a home insurance claim.

Please ensure that you read below important information before proceeding with your claim.

You can call us on:

0800 923 4200

Or if you’re a member of a housing association and/or your policy starts with 'JHA':

0800 028 0336

You can also view our home insurance claims FAQs here.

What happens next?

We’re working hard to ensure making a claim with Zurich is as easy and straightforward as possible, but it always helps to know what’s going to happen next. Our simple one page guides take you step by step through the process.