Make a home insurance claim

Welcome to the Zurich Claims Chatbot. We are ready to assist you with your home insurance claim. Personal details you provide to us via Chatbot will not be used for any other purposes except claims management.If you'd prefer to speak to someone about your claim or you require urgent assistance, then please use the contact details below.

To make a change simply hover over your previous response and click on the pencil icon to change your answer.

Privacy Statement

Privacy statement

• Chatbot is provided to you, on our behalf by Momentum Technology Limited.
• To help manage your claim we will need to collect personal information about you including your name, address and contact details.
• Please give a description of the incident and do not provide any sensitive information about yourself eg health details.
• Personal details you provide to us via Chatbot will not be used for any other purposes except claims management and any information held within the Chatbot will be depersonalised within 30 minutes of the claim being reported.

Or call us to make your home insurance claim

We’ve produced a claims booklet (PDF) to give you all the information you need to know about making a home insurance claim.
You can also view our home insurance claims FAQs here.

For Zurich policy numbers starting 'ZP1'
Call 0800 026 1751

For Zurich policy numbers starting '32'
Call 0800 026 1845

For Zurich policy numbers starting '12', '13', '14', '15' or '16' (containing 6 digits)
Call 0800 026 1799

For Zurich policy numbers starting '12' (containing 16 digits)
Call 0800 026 1751

For Zurich policy numbers starting '11'
Call 0800 026 1761

For any other Zurich policy numbers
Call 0800 026 1799