Manage my Home insurance

If you have an existing home insurance policy, you can manage it using the details below.

Alternatively if you would like to make a claim, all the information you need is included on our Claims page.

  • Personal details

    Manage your policy

    Remember to have your policy number or quote reference number to hand if you have one.

    Contact details for policy numbers starting 'ZP1'


    0800 408 0977

    Lines are open:

    Weekdays: 9am - 6pm
    Saturday: closed
    Sunday: closed
    Bank Holidays: closed

    Tuesday 31 March 2020: please note our Customer Service Department will be closed from 4pm onwards

    Making a change

    If you are an existing customer, you can log in to your MyZurich account.

    Log in now to:

    • View or amend a saved quote online
    • View, download or print your policy details
    • Make a change to your policy

    Log in

    Don't have an account? If your policy number starts with the letters 'ZP1' you can register here.

    Alternatively, give us a call on the appropriate number below:

    Home policy servicing and claims: 0800 408 0991

    Home claims: 0800 026 1751

    Lines are open:

    Monday and Tuesday 8am - 6pm
    Wednesday - Friday 9am - 5pm
    Saturday 8am - 4pm

    Optional add-ons

    (your statement of insurance will show whether you have this cover)

    Legal expenses: 0344 893 8164 (24-hour)

    Home emergency expenses: 0344 493 2843(24-hour)

    Personal accident cover: 0370 241 4539

    Garden cover: 0800 026 1751 (24-hour)

    For Zurich policy numbers starting '12' (containing 16 digits)

    Policy or cover changes and renewals: 0800 9234 205

    Claims: 0800 026 1751

    For Zurich Private Clients (High net worth)

    Underwriting: 0800 302 9080

    Claims: 0800 096 9999

    Email addresses:



    Postal addresses:

    ZPC Underwriting

    PO Box 3586
    Interface Business Park
    Wooton Bassett
    SN4 4AH

    ZPC Claims

    PO Box 3587
    Interface Business Park
    Wooton Bassett
    SN4 4AJ

    For all other enquiries

    All enquiries: 0800 868 686

    Lines are open: Weekdays 8:30 am - 6pm

  • View policy wording

    For Zurich policy numbers starting 'ZP1'