Manage my Home insurance

Your home isn’t just bricks and mortar, it’s also about the priceless memories and belongings within. If something happens to these things, it’s not just your wallet that’s damaged - it’s your whole world.

Make changes to your personal and plan details by using the information below. You can also make a claim here.

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  • Personal details

    Manage your policy

    Remember to have your policy number or quote reference number to hand if you have one.

    Contact details for policy numbers starting 'ZP1'

    Renewals : 0800 408 0977

    Lines are open;
    Weekdays 9am - 8pm
    Saturday 9am - 5pm
    Sunday 10am - 4pm
    Bank Holiday Monday 9am - 5pm

    Making a change
    If you are an existing customer, you can log in to your MyZurich account.

    Log in now to:
    View or amend a saved quote online
    View, download or print your policy details
    Make a change to your policy
    View your renewal

    Log in     Renew

    Don't have an account? If your policy number starts with the letters 'ZDM' you can register here.

    Alternatively, give us a call on the appropriate number below:

    Home policy servicing : 0800 408 0991

    Home claims : 0800 026 1751

    Optional add-ons: (your statement of insurance will show whether you have this cover)

    Legal expenses : 0344 893 8164 (24-hour)

    Home emergency expenses : 0344 493 2843 (24-hour)

    Personal accident cover : 0370 241 4539

    Garden cover : 0800 026 1751 (24-hour)

    Contact details for policy numbers starting '32'

    Policy or cover changes : 0800 026 1891

    Renewals : 0800 056 4291

    Claims : 0800 026 1845

    Law club : 0800 026 1832

    Postal address

    Zurich Insurance plc
    PO Box 446
    Cardiff
    CF10 5WA

    Contact details for policy numbers starting '12', '13', '14', '15’, '16'

    Policy or cover changes and renewals : 0800 092 7288

    Claims : 0800 026 1799

    Family legal expenses : 0800 026 1832

    For Zurich policy numbers starting '12' (containing 16 digits)

    Policy or cover changes and renewals : 0800 9234 205

    Claims : 0800 026 1751

    For Zurich policy numbers starting '11'

    Policy or cover changes and renewals : 0800 923 4205

    Claims : 0800 026 1761

    Family legal expenses : 0800 026 1850

    For Zurich policy numbers starting '100'

    Policy or cover changes and renewals : 0800 923 4204

    Claims : 0800 026 1799

    For Zurich policy numbers starting '3'

    Policy or cover changes and renewals : 0800 923 4204

    Claims : 0800 026 1799

    For Zurich policy numbers starting '4' or '5'

    Policy or cover changes and renewals : 0196 289 2180

    Claims : 0800 026 1799

    For distribution partnerships

    All enquiries : 0148 986 4747

    Existing customers

    Ex Alliance & Leicester Service & Claims : 0800 026 1869

    Ex Bradford & Bingley Service & Claims : 0800 026 1799

    Ex Homeserve Service & Claims : 0800 026 1891 or 0800 026 1845

    Openwork Sevice & Claims : 0800 026 1790

    For Zurich Private Clients (High net worth)

    Email addresses:

    All enquiries:
    enquiries@zurichprivateclients.co.uk

    Postal addresses:

    ZPC Underwriting
    PO Box 3586
    Interface Business Park
    Wooton Bassett
    Swindon
    SN4 4AH

    ZPC Claims
    PO Box 3587
    Interface Business Park
    Wooton Bassett
    Swindon
    SN4 4AJ

    For broker enquiries

    All enquiries : 0800 226677

  • View policy wording

    For Zurich policy numbers starting 'ZP1'

    Zurich Home Insurance Policy (432.87 KB/PDF)