Policies and procedures

Before you start work for any new company there’s always a lot of policies and procedures to cover and things you need to know before accepting the offer.

This section covers Zurich’s key employment procedures as well as the Zurich Basics, the Zurich Group’s code of conduct.

The Zurich Basics

Ensuring that we always act with integrity is critical in maintaining the trust and confidence of our customers, shareholders and colleagues. Zurich Basics is our backbone. It defines who we are, what we strive to be and how to behave.

View the Zurich Basics

The FCA’s Six Consumer Outcomes

Outcome 1 - Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture

Outcome 2 Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly

Outcome 3 - Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale

Outcome 4 - Where consumers receive advice, the advice is suitable and takes account of their circumstances

Outcome 5 - Consumers are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect

Outcome 6 - Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider,submit a claim or make a complaint

and always working in line with Zurich Basics

Employment Policies

It is important you understand our key employment policies prior to accepting our offer. All other employment policies are available on Zurich’s UK Intranet (UKi), which you will have access to when you join us.

  Diversity and Equality Policy
  Grievance Policy
  Disciplinary Policy
  Capability Policy
  Probationary Policy*
  Volunteering Policy
  Modern Slavery Policy

* Please note that the probationary period policy only applies if your contract of employment contains a probationary period clause

IT Usage Policy

Data processed/stored on all computer media within the Zurich Insurance Group needs to be protected from all threats. The IT Security policy details how Zurich protects itself and your role in achieving this.

Data Protection Policy

Protecting your privacy is important to us. Here we tell you what Zurich does with the information you give us before, during and following your employment.