ZM Hub Privacy Policy

This Privacy Policy explains how Zurich Insurance plc ("Zurich, we, us, our") will use your personal information when you use this website. We will be the 'data controller', i.e. we will be responsible for decisions about how your data will be processed, for the purposes of data protection legislation.

To be able to login to the ZM HUB, you will register using your name and email address. We will use this information to provide you with an account to enable you to access and manage documents relating to claims management on behalf of your employer.

Other than this, the only personal information that we will collect about you will be your IP address.

When you visit our website, we automatically collect information about your browsing session, for example your IP address and what type of device you are using, e.g. a computer, a smart phone or a tablet. We also record the pages you view during your visit. However, we will not use this information to identify you personally. We will also collect your contact information when you report a problem with our website.

The reason we collect this information is so we can improve the way our website works for our customers and for systems administration purposes. Our websites also makes use of cookies, which are small text files that are downloaded to your device for a limited period of time. Cookies serve a variety of functions which include sharing your usage information with carefully selected media agencies for the purpose of targeting our advertisements on other sites, including social media. We will not link information collected from the use of these cookies to personal information that we hold about you. For more information about how we use cookies, and for guidance on how you can

control the operation of cookies on your device, please read our cookie policy.

You have a number of rights in relation to how your personal information is processed by us. We have set out an overview of these rights below. These rights are not absolute and will apply, subject to certain conditions, as set out in applicable data protection legislation. Your rights may include:

  • to access your data (by way of a subject access request);
  • to have your data rectified if it is inaccurate or incomplete;
  • in certain circumstances, to have your data erased, for example if you withdraw your consent to us using it, or we no longer need it for the purpose for which we collected it;
  • in certain circumstances, to restrict the processing of your data;
  • a right of data portability, namely to obtain from us in a structured, commonly used and machine-readable format a copy of your data for you to reuse for your own purposes across different services;
  • to object to direct marketing. If we use information about you for this purpose you can "opt-out" without the need to justify it;
  • if we use the information about you on the basis of our legitimate interest, other than for the purpose of direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection;
  • not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you;
  • to claim compensation for damages caused by a breach of the data protection legislation; and
  • if we are processing your personal information with your consent, you have the right to withdraw your consent at any time.

If you wish to apply any of your rights, use your usual contact route, or we have a designated point of contact for each of our areas which you can access here. If you are unsure, you can contact us by calling 0800 096 6233.

We may have included links on this website to other sites that you may find useful. These websites will each have their own privacy statement, which will differ from ours. Therefore please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected. Any websites connected with this site are not within our control.

We suggest that you print a copy of this policy for your records. We may amend this Privacy Policy from time to time, for example to keep it up to date or to comply with legal requirements, and any such amended policy will only apply from the time of amendment.

If you have any questions about this Privacy Policy, in the first instance you can write to our Data Protection Officer at:

Zurich Insurance Group
Tri-centre 1
Newbridge Square
Swindon
SN1 1HN

or via email at GBZ.General.Data.Protection@uk.zurich.com.