Our claims commitments | Independent Abuse Inquiry | Zurich Insurance

Our claims commitments

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Abuse claims are very sensitive cases for all parties involved and can be very distressing for the victims and survivors of abuse as well as, in certain instances, those organisations and individuals against whom such accusations are made. We have great sympathy for anyone whose life has been affected by abuse.

Abuse cases are, by their nature, complex and need to be handled extremely sensitively, and we are committed to working with our policyholders to investigate and handle abuse claims as quickly and effectively as possible. In addition, we are committed to working closely with interested parties to help define and shape best practice within the insurance industry relating to physical and sexual abuse claims in the UK.

Where claims for physical or sexual abuse are made against organisations that we insure, these are typically covered under the organisation's public liability insurance policy. Public liability policies provide indemnity to an organisation (subject to policy coverage) in respect of that organisation's legal liability to third parties.

Each case will be considered on an individual basis and will be managed by an expert team at Zurich, whose members have many years of combined experience in handling abuse claims.