Online travel insurance claim form | Zurich Insurance

Important notes - how we use your information

This notice is important and should be read by the person making the claim. Please ensure that this notice is brought to their attention. In this notice the words “you”, “your” and “yours” refer to the person making the claim.

Who will have access to your data?

In order to administer your policy and any claims made against the policy, Zurich Insurance PLC may share personal information provided to us with other companies within the Zurich Insurance Group and with business partners, including companies inside and outside the European Economic Area. If we do transfer your personal information, including where we propose a change of underwriter, we make sure that it is appropriately protected.

We may use your information for underwriting and claims purposes, statistical analysis, management information, market research, audits on the handling of claims, systems integrity testing, and risk management. We will only share your information as described in this notice, or where we are required or allowed to do so by law.

Fraud prevention & detection

In order to prevent and detect fraud, we may share information about you with other organisations including the police, conduct searches about you using publicly available databases and centralised industry application, policy and claims checking systems, check and/or share your details with fraud prevention and detection agencies and undertake credit searches. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

  • Checking details on applications for credit and credit related or other facilities

  • Managing credit and credit related accounts or facilities

  • Recovering debt and tracing beneficiaries

  • Checking details on proposal and claims for all types of insurance

  • Checking details of job applicants and employees

Please contact our claims handling team if you want to receive details of the relevant fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

Communications may be recorded or monitored to improve our services and for security and regulatory purposes.

Please be aware that both inbound and outbound communication by email may not be secure as messages can be intercepted.

Your consent/information

By making a claim, you consent to the collection and use of your personal information (including sensitive personal data) by us, provided it is used as set out in this notice.