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Manage my policy

Remember to have your policy number or quote reference number to hand if you have one.

For Zurich policy numbers starting 'ZP1'

Division Phone number
Renewals 0800 408 0977
Lines are open weekdays 9am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm


Making a change

If you are an existing customer, you can log in to your MyZurich account. Log in now to:

  • View or amend a saved quote online
  • View, download or print your policy details
  • Make a change to your policy
  • View your renewal


Log in     Renew

Don't have an account? If your policy number starts with the letters 'ZDM' you can register here

Alternatively you can also call us.

Division Phone number
Home policy servicing 0800 408 0991

Lines are open weekdays 9am - 6pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm

Division Phone number
Home claims
0800 026 1751

Optional add-ons:
(your statement of insurance will show whether you have this cover)

Division Phone number
Legal expenses
0344 893 8164 (24 hour)
Home emergency expenses 0344 493 2843 (24 hour)
Personal accident cover 0370 241 4539
Garden cover 0800 026 1751 (24 hour)

For Zurich numbers starting '32'

Division Phone number
Policy or cover changes 0800 026 1891
Renewals 0800 056 4291
Claims 0800 026 1845
Law club 0800 026 1832

Postal address

Zurich Insurance plc
PO Box 446
Cardiff
CF10 5WA

For Zurich policy numbers starting '12', '13', '14', '15' or '16' (containing 6 digits)

Division Phone number
Policy or cover changes and renewals
0800 092 7288
Claims 0800 026 1799
Family legal expenses 0800 026 1832

For Zurich policy numbers starting '12' (containing 16 digits)

Division Phone number
Policy or cover changes and renewals 0800 026 1856
Claims 0800 026 1751

For Zurich policy numbers starting '11'

Division Phone number
Policy or cover changes and renewals
0800 923 4205
Claims 0800 026 1761
Family legal expenses 0800 026 1850

For Zurich policy numbers starting '100'

Division Phone number
Policy or cover changes and renewals
0800 923 4204
Claims 0800 026 1799

For Zurich policy numbers starting '3'

Division Phone number
Policy or cover changes and renewals
0800 923 4204
Claims 0800 026 1799

For Zurich policy numbers starting '4' or '5'

Division Phone number
Policy or cover changes and renewals
0196 289 2180
Claims 0800 026 1799

For distribution partnerships

Division Phone number
All enquiries
0148 986 4747

For existing customers

Division Phone number
ex-Alliance & Leicester Service & claims 0800 026 1869
ex-Bradford & Bingley Service & claims 0800 026 1799
ex-Homeserve Service Claims 0800 026 1891
0800 026 1845
Openwork Service & claims 0800 026 1790

For Zurich Private Clients (High net worth)

Division Phone number
All enquiries 0800 302 9080

Email address

enquiries@zurichprivateclients.co.uk

Postal addresses

ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH

ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon 
SN4 4AJ

For broker enquiries

Division Phone number
All enquiries 0800 226 677