Travel Insurance privacy policy | Zurich Insurance

Privacy policy of Zurich Insurance plc

This privacy Policy sets out how we, Zurich Insurance plc ("Zurich, we, us, our"), will use personal data. We will be the data controller of your data for the purposes of the Data Protection Act 1998.

Who will have access to your data?

  • Data will be used by Zurich in the manner set out below (see "How will we use personal data?").

  • What will we collect?
  • We will collect names, addresses and other details provided by you when you contact us with a question or to obtain a quotation for one of our products or services.
  • The information we collect may be held on computer and passed to other insurers and re-insurers for underwriting and claims purposes.
  • When you use this website we automatically collect information about your browsing session such as your IP address and what type of device you are using (eg. a computer, a smart phone or a tablet). We also keep a record of the pages that you view during your visit. This information is used to improve the way in which our website operates and for systems administration purposes. This website also makes use of cookies. For more information please read the “Cookies” section below.

  • How will we use personal data?
  • We will use the personal data you provide to us under the Contact Us facility to answer your request. Once you have inserted your details we may disclose this information to companies within the Zurich Insurance Group, service providers and agents so that they can send you relevant information or contact you about the product in question.
  • We may use your information for underwriting purposes, statistical analysis, management information, market research, testing to ensure the integrity of our systems, and risk management. We will only share your information as described in this Privacy Policy, or where we are required or allowed to do so by law.

  • How to opt out of being contacted for marketing purposes

We would like to keep you informed about carefully selected products and services via mail, email, telephone and SMS. We may also share personal data you provide with other companies within the Zurich Insurance Group so they can contact you in the same way. We will not share your details with any other third parties for marketing purposes.

If you have agreed to be contacted in this way and wish to change your preferences you can let us know by emailing customer.service@myzurich.co.uk.

Policy administration & underwriting

In order to administer your insurance policy and any claims made against the policy, Zurich Insurance plc may share personal information provided to us with other companies within the Zurich Insurance Group and with business partners, including companies inside and outside the European Economic Area. If we do transfer your personal information, including where we propose a change of underwriter, we make sure that it is appropriately protected.

Fraud prevention & detection

In order to prevent and detect fraud, we may at any time:

  • Share information about you with other organisations including the police
  • Conduct searches about you using publicly available databases
  • Undertake credit searches
  • Check and/or share your details with fraud prevention and detection agencies

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

  • Checking details on applications for credit and credit related or other facilities
  • Managing credit and credit related accounts or facilities
  • Recovering debt and tracing beneficiaries
  • Checking details on proposal and claims for all types of insurance
  • Checking details of job applicants and employees.

Please contact us on the number shown on your policy documentation if you want to receive details of the relevant fraud prevention agencies. We and other organisations may access and use the information recorded by fraud prevention agencies from other countries.

Cookies

What are cookies?

Cookies are small text files sent to a web browser by a web server.

Session cookies are automatically deleted at the end of each browsing session (typically when the web browser is closed). Persistent cookies remain until the expiry date and time set by the web server (or otherwise manually deleted by the user).

1st party cookies originate from the same domain as the website being visited (in this case zurich.co.uk) 3rd party cookies originate from a domain that is different to the website being visited (for example this website uses cookies set by doubleclick.net and uk.sitestat.com).

How do Zurich use cookies?

Zurich make use of cookies in two ways;

  • By assigning visitors to our website(s) with a unique session identifier in the form of a randomly generated combination of characters. This allows us to identify unique browsers within and across multiple browsing sessions. We do this for a variety of reasons and the list below explains these in detail. It is important to note however that these cookies do not contain any personal information and cannot be used by themselves to identify individual users.
  • We also use cookies to store your website preferences, either explicit or implied. For example to ensure that you see content in your desired language.

  • Cookies used by Zurich's UK websites

We have grouped together the cookies we use according to their usage;

A) System cookies

1. Content management & navigation

  • To provide site navigation

  • To enable search and e-commerce functionalities

  • To ensure you are not invited to complete a questionnaire or site survey that you have already completed or told us that you do not want to see again

2. Content optimisation

  • To allow us to tailor our content to match your preferences, for example to show a button that allows you to retrieve a saved insurance quotation

  • To ensure we don’t show you duplicate content as you navigate our site

  • To ensure consistency of content if you return to our website

» click here to see a list of these cookies [opens a pop-up window]

B) Web analytics cookies

  • To compile anonymous, aggregated website usage statistics in order to help us to maintain and improve the performance of our website and the other online services we provide.

To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout

» click here to see a list of these cookies [opens in a new window]

C) Ad network cookies

  • To measure the effectiveness of our online advertising campaigns we use 3rd party cookies set by doubleclick.net. For example, for measuring how many unique browsers have seen a particular advertisement and how many of those subsequently visit our website. The data we, or Doubleclick, collect using cookies does not identify individual users. Doubleclick have their own privacy policy which will tell you how they use cookies and data tags. Please visit http://www.google.com/privacy/ads/privacy-policy.html to find out more.

» click here to see a list of these cookies [opens in a new window]

We only use cookies for the purposes stated above and where necessary for the provision of a specific service or functionality that you have requested from us (for example logging into a members area or obtaining an insurance quotation).

You can set your browser to reject cookies but if you do so you will be unable to use some areas of our website(s) and other websites on the internet.

For more information about how to reject cookies please visit http://www.aboutcookies.org/how-to-control-cookies/

Links

For your convenience we may have included links on this website to other sites that we believe you may find useful. These websites will each have their own privacy statement, which may differ from ours. Therefore please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected. Any websites connected with this site are not within our control.

Where you have linked to our website from a third party website, we may be required to pass your personal information to the third party. Please read the privacy statement provided by the third party website to make sure that you understand how they will process your information.

Your consent/information

  • By using this website, you consent to the collection and use of your personal information (including sensitive personal data) by Zurich, provided it is used as set out in this policy. You also consent to the transfer of your information to countries or jurisdictions both inside and outside the European Economic Area (EEA). Some countries or jurisdictions outside the EEA do not provide the same level of data protection as the United Kingdom. If we do make such a transfer, we will ensure that your information is appropriately protected.
  • If we decide to change the privacy policy, we will post those changes on this page so that you are always aware of the information we collect, how we use it and under what circumstances it is disclosed.
  • You have certain rights under the Data Protection Act 1998, including the right to ask for a copy of the information we hold about you. We may make a small charge for this. You also have the right to ask us to correct your information if it is inaccurate.
  • We use a variety of security technologies and procedures to help protect your information from inappropriate use, and we will continue to revise procedures and implement additional security features as new technology becomes available. However, the Internet is not a 100% secure medium of communication and, accordingly, we cannot guarantee the security of any information transmitted via the Internet. We are not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information.
  • We may monitor or record your communications with us to improve our service and for security and regulatory purposes.
  • Before you provide us with any personal data about a third party you must obtain the correct authority from the individual(s) concerned and undertake to keep them advised about how their information will be used.
  • If your personal details change, please use your customer account to update your details or call us on the number shown on your policy documentation.

  • Further information
  • If you have any queries in relation to this privacy policy, please use the Contact Us facility on this website, or you can write to: the Data Protection Officer, Zurich Insurance plc, 3000 Parkway, Whiteley, Fareham, Hampshire. PO15 7JZ.
  • Zurich Insurance plc is registered with the UK Information Commissioner under the Data Protection Act 1998, registration number Z9435732.

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