Make a claim | Manage my car insurance | Car | Insurance | Personal | Zurich Insurance

Make a claim

Making a claim should be as straightforward as possible - that's why you can call our claims team 24 hours a day, 365 days a year.

When you call us, a member of our team will take all the details, let you know what will happen next and provide advice on what you can claim for.

You can also view our car insurance claims FAQs here.

For policy documents starting 'ZDM'

We’ve produced a claims booklet to give you all the information you need to know about making a car insurance claim. We recommend you print a copy of this document and keep it in your car. Just to be sure, you can also save the important telephone numbers to your mobile phone.

Division
Phone number
 Zurich Claims Assistance


For ZDM policies post April 2014 or claim reference starting 20-50-123456 0800 923 4200
For policies starting ZDM prior to April 2014 or claim reference starting 139XXXXXXX 0800 026 1778
For policies starting KG123456 or claim reference starting CTM1234567 LTM 0800 302 9055
For policies starting QLA06U123456789 or claim reference starting 06/09/13/13245 0800 232 1913
For policies starting 7016547 or claim reference starting 2/72/6014783 0800 026 1791
Repairing or replacing glass 0800 015 8050
For calls from Europe  0044 800 026 1777

Optional covers

If your claim relates to optional cover which you added to your policy when you purchased it, please call the relevant number below. Your statement of insurance will show if you have this optional cover.

Division  Phone number
Key care 0345 303 4017
Legal cover
Lines are open - 8am to 8pm Monday to Friday 
9am to 5pm Saturday and Sunday 
0800 026 1877
Personal accident cover  0370 241 4539 
Hire car  0800 026 1777 
Vehicle breakdown 0800 015 9978 
Motor legal helpline  0800 026 1831 
Excess protect Did you purchase or renew your policy after 1stJune 2013?
To make a claim, please visit ClaimEz Claims Handling. You will be asked to quote '10003' to validate your claim. 
Did you purchase or renew your policy after 1stJune 2014?
To make a claim, please visit ClaimEz Claims Handling. You will be asked to quote '20090' to validate your claim.
 
Did you purchase or renew your policy after 22nd July 2015?
To make a claim, please visit ClaimEz Claims Handling. You will be asked to quote '20144' to validate your claim.

For Zurich numbers starting '32' or '15'

Division Phone number
Zurich Claims Assistance
(including claims for glass repair or replacement)
0800 026 1846 or
Calling from Europe? 0044 800 026 1844
Vehicle breakdown 0800 328 8740
Motor legal helpline 0800 026 1831
Uninsured loss recovery and legal expenses 0800 026 1877