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Our Group Income Protection team is ready to respond

Your Dedicated
Claims Case Manager

Victoria Collins

Victoria Collins

I have worked in Group Life Claims as an Income Protection Case Manager since 2009. Prior to this I have 16 years of claims experience in both Individual Life and Group and have obtained the Claims Diploma and GR1.

I handle each claim from start to finish, working with the employer and employees to complete any paperwork required, collect evidence, assess the claim and ensure payments are made. I also work with the rehabilitation staff to try and help customers return back to work. I am also responsible for quality checking and training.

I really enjoy helping people get better and get back to work. Sometimes when you speak to an individual they might be at the lower point in their life. You can’t change that outcome for the person but you can support them going forwards. I life providing that support when it wouldn’t have been available without us i.e. paying for therapy not available on the NHS.

I’m here to work with you through the claims and rehabilitation process, if you have any questions at any time then please don’t hesitate to get in touch with me.

We appreciate how important it is to assess claims quickly and without fuss and that’s why we have a same day next day turnaround on all aspects of claims processing. We’ve also developed an innovative telephone based approach using eSignatures to remove the need for our customers to complete any paperwork.

I work closely with our Medical Rehabilitation Team and we can talk about the support that they can provide you and your employees, such as carrying out a rehabilitation assessment or helping to arrange a graded return to work. In some cases we can even arrange and fund treatment to help your employees return to work sooner.

I’ll agree a contact strategy with you to make sure that you get regular updates on any absences that you have notified to me including a weekly pipeline report to keep you up to date.

Below you will also find guides to our claims and rehabilitation services.

Accessing our rehabilitation or claims service is easy and starts with a simple call to me, my direct contact details are below.

To find out more about our rehabilitation and claims service please click on the link below. Here you will also be able to access supporting documents, our library of webcasts and a number of short films and case studies.

I'm here to help and I look forward to working with you.

01793 405614

victoria_ZCR@uk.zurich.com