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Our Group Income Protection team is ready to respond

Your Dedicated
Claims Case Manager

Michelle Griffin

Michelle Griffin

I joined Zurich in 1994 and worked in Individual claims from 2002 until 2009 when I moved across to Group Claims.

I am the Technical manager so my responsibilities include checking quality and training the Claims Case Managers. I am also responsible for handling claims appeals.

Even though I don’t directly deal with claims and am removed from that process, I still get the same satisfaction of feeling like I’m helping people. This is through training junior members of the team to continuously improve in helping deliver promises to our customers.

I’m here to work with you through the claims and rehabilitation process, if you have any questions at any time then please don’t hesitate to get in touch with me.

We appreciate how important it is to assess claims quickly and without fuss and that’s why we have a same day next day turnaround on all aspects of claims processing. We’ve also developed an innovative telephone based approach using eSignatures to remove the need for our customers to complete any paperwork.

I work closely with our Medical Rehabilitation Team and we can talk about the support that they can provide you and your employees, such as carrying out a rehabilitation assessment or helping to arrange a graded return to work. In some cases we can even arrange and fund treatment to help your employees return to work sooner.

I’ll agree a contact strategy with you to make sure that you get regular updates on any absences that you have notified to me including a weekly pipeline report to keep you up to date.

Below you will also find guides to our claims and rehabilitation services.

Accessing our rehabilitation or claims service is easy and starts with a simple call to me, my direct contact details are below.

To find out more about our rehabilitation and claims service please click on the link below. Here you will also be able to access supporting documents, our library of webcasts and a number of short films and case studies.

I'm here to help and I look forward to working with you.

01793 405631

michelle_ZCR@uk.zurich.com