Making a claim?

A truly dedicated service

We understand the importance of dealing with claims quickly and that's why you'll have your own Dedicated Case Manger.

Your case manager will support you throughout the claim and if required, will work closely with our in-house rehabilitation services.

There are no claim forms to complete, your case manger will gather all the information needed over the phone and we've introduced eSignatures to remove the need for paper consents.

This, coupled with our 48 hour turnaround for all aspects of claims processing, means claim decision waiting times have been reduced by as much 4-5 weeks.

If you'd like to make a claim, please call your dedicated case manager, they'll be happy to help. If you don't know who your dedicated case manager is, then please call 0800 181 4004.

Financial Strength

If you’d like to know more about our financial strength, including our Solvency and Financial Condition Report (SFCR) when available, please visit our website at

Zurich Assurance Ltd, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales under company number 02456671. Registered office: The Grange, Bishops Cleeve, Cheltenham, GL52 8XX.

We may record or monitor calls to improve our service.