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Our Group Income Protection team is ready to respond

Your Dedicated
Claims Case Manager

Kieran Farren

Kieran Farren

Prior to joining Zurich in 2015 I worked in customer services for seven years. It is the perfect opportunity to combine my customer service expertise with a more technical role as a Life Claims Case Manager.

I handle each claim from start to finish, working with the employer and employees to complete any paperwork required, collect evidence, assess the claim and ensure payments are made. I am also a key member of the team in supporting other claims managers with their work from chasing medical reports to paying invoices.

I really enjoy delivering on customer promises. My main motivation is helping those who need it and making a difference to the lives of the end customer.

I’m here to work with you through the claims and rehabilitation process, if you have any questions at any time then please don’t hesitate to get in touch with me.

We appreciate how important it is to assess claims quickly and without fuss and that’s why we have a same day next day turnaround on all aspects of claims processing. We’ve also developed an innovative telephone based approach using eSignatures to remove the need for our customers to complete any paperwork.

I work closely with our Medical Rehabilitation Team and we can talk about the support that they can provide you and your employees, such as carrying out a rehabilitation assessment or helping to arrange a graded return to work. In some cases we can even arrange and fund treatment to help your employees return to work sooner.

I’ll agree a contact strategy with you to make sure that you get regular updates on any absences that you have notified to me including a weekly pipeline report to keep you up to date.

Below you will also find guides to our claims and rehabilitation services.

Accessing our rehabilitation or claims service is easy and starts with a simple call to me, my direct contact details are below.

To find out more about our rehabilitation and claims service please click on the link below. Here you will also be able to access supporting documents, our library of webcasts and a number of short films and case studies.

I'm here to help and I look forward to working with you.

01793 406122