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Our Group Income Protection team is ready to respond

Your Dedicated
Claims Case Manager


Kerry Selby

I started working for Zurich in 1998 and have worked for 19 years as a Senior Medical Underwriter. I joined the Group Claims Team in July 2017, as a Claims Case Manager for Income Protection.

I handle each claim from start to finish and I work together with the employer and employee throughout the process. I gather any information required, obtain necessary medical evidence, assess the claim and ensure payments are made. I also work closely with our rehabilitation team to try and support customers in their return to work.

I enjoy helping people and providing support when people really need our help, making a difference to people's lives and assisting them back into the workplace.

We appreciate how important it is to assess claims quickly and without fuss and that’s why we have a same day next day turnaround on all aspects of claims processing. We’ve also developed an innovative telephone based approach using eSignatures to remove the need for our customers to complete any paperwork.

I work closely with our Medical Rehabilitation Team and we can talk about the support that they can provide you and your employees, such as carrying out a rehabilitation assessment or helping to arrange a graded return to work. In some cases we can even arrange and fund treatment to help your employees return to work sooner.

I’ll agree a contact strategy with you to make sure that you get regular updates on any absences that you have notified to me including a weekly pipeline report to keep you up to date.

Below you will also find guides to our claims and rehabilitation services.

Accessing our rehabilitation or claims service is easy and starts with a simple call to me, my direct contact details are below.

To find out more about our rehabilitation and claims service please click on the link below. Here you will also be able to access supporting documents, our library of webcasts and a number of short films and case studies.

I'm here to help and I look forward to working with you.

 Direct dial: 01793 405275

 Claims team: 0800 181 4004