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Our Group Income Protection team is ready to respond

Your Dedicated
Claims Case Manager

JennySnook Jenny Snook

I started working in the Group Claims team at Zurich in June 2017, as a Claims Case Manager for Income Protection. Having been a project manager previously, customer support and satisfaction are important to me when handling each case.

I will be your dedicated Case Manager, taking your claim from the initial notification, gathering evidence, assessing the claim and in some cases working with the rehabilitation staff to help you return to work.

I will act as a form of support throughout the claim for both you and your employer, keeping everybody updated regularly.

We appreciate how important it is to assess claims quickly and without fuss and that’s why we have a same day next day turnaround on all aspects of claims processing. We’ve also developed an innovative telephone based approach using eSignatures to remove the need for our customers to complete any paperwork.

I work closely with our Medical Rehabilitation Team and we can talk about the support that they can provide you and your employees, such as carrying out a rehabilitation assessment or helping to arrange a graded return to work. In some cases we can even arrange and fund treatment to help your employees return to work sooner.

I’ll agree a contact strategy with you to make sure that you get regular updates on any absences that you have notified to me including a weekly pipeline report to keep you up to date.

Below you will also find guides to our claims and rehabilitation services.

Accessing our rehabilitation or claims service is easy and starts with a simple call to me, my direct contact details are below.

To find out more about our rehabilitation and claims service please click on the link below. Here you will also be able to access supporting documents, our library of webcasts and a number of short films and case studies.

I'm here to help and I look forward to working with you.

 Direct dial: 01793 405372

 Claims team: 0800 181 4004