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Our Group Income Protection team is ready to respond

Your Dedicated
Claims Case Manager

Helen Cresswell

Helen Cresswell

I joined Zurich Corporate Risk in 2014 as a Claims Case manager for both Life and Income Protection. Prior to this I worked in a variety of departments for 18 years within Zurich so have extensive knowledge and experience of all aspects of Life Insurance. I am currently working towards obtaining my Claims Diploma.

My responsibilities include providing expert assessments of death and income protection claims, primarily working with the rehabilitation nurse to support customers to return to work if they are able to.

I love talking to the customer and trying to help them find ways to get better. I also really enjoy the variety associated with my job – no claim is ever the same!

I’m here to work with you through the claims and rehabilitation process, if you have any questions at any time then please don’t hesitate to get in touch with me.

We appreciate how important it is to assess claims quickly and without fuss and that’s why we have a same day next day turnaround on all aspects of claims processing. We’ve also developed an innovative telephone based approach using eSignatures to remove the need for our customers to complete any paperwork.

I work closely with our Medical Rehabilitation Team and we can talk about the support that they can provide you and your employees, such as carrying out a rehabilitation assessment or helping to arrange a graded return to work. In some cases we can even arrange and fund treatment to help your employees return to work sooner.

I’ll agree a contact strategy with you to make sure that you get regular updates on any absences that you have notified to me including a weekly pipeline report to keep you up to date.

Below you will also find guides to our claims and rehabilitation services.

Accessing our rehabilitation or claims service is easy and starts with a simple call to me, my direct contact details are below.

To find out more about our rehabilitation and claims service please click on the link below. Here you will also be able to access supporting documents, our library of webcasts and a number of short films and case studies.

I'm here to help and I look forward to working with you.

01793 405769

helen_ZCR@uk.zurich.com